Preparing for upgrade

This topic contains the instructions for performing any necessary pre-installation procedures.

Before you begin

  • If you are updating from BMC Client Management 12.0 or earlier using the automatic upgrade procedure for your agents and you are using the operating system deployment (OSD) functionality of BMC Client Management, you should first refer to Considerations when upgrading OSD to version 12.1 and later before you start the upgrade. The OSD functionality has undergone major changes in BMC Client Management 12.1 release that might impact your way of working, and you might consider not to automatically upgrade your OSD Manager devices to the new version, or execute some specific actions on these before proceeding with the upgrade.
  • If you have an BMC Helix Client Management installation and your system is properly set up, all BMC Helix Client Management components should be automatically upgraded.
  • Make sure you have a valid license for your upgrade to the current version. Your current license continues to work for 30 days after the upgrade. You can download your new license from your support profile on our website, or by contacting Technical Support.
  • If you are currently using Microsoft Internet Explorer 8 to access the agent interface, you can no longer display the graphics of these pages. You must upgrade to a newer browser. For more information, see System requirements.
  • The SCAP validation package that was present in earlier versions is removed from BMC Client Management version 12.9. Therefore, verifying an imported SCAP package is currently not possible.

The following section explains how to obtain the files that you need for the upgrade of BMC Client Management from your current version to version 12.9. The following topics describe the upgrade process and provide information that you can use to prepare your environment for the upgrade.

Files to download

The following table lists the upgrade archives to download according to the instructions in Downloading the upgrade archives.

Hyperlink on EPD page

Files downloaded from hyperlink

BMC Client Management, 12.9.00

BMC Client Management, 12.9.00, product installer files (zip and MD5 format)

The product files that you download from the BMC Software Electronic Product Distribution (EPD) website might contain some or all of the patches listed on a product's Customer Support web page. If the EPD page shows that a patch is included in a file that you downloaded, you do not need to obtain that patch separately.

To download the upgrade archives

  1. Create a directory in which to place the downloaded archives.

  2. Download the required installer files from  BMC Client Management, 12.9.00

  3. The Product tab lists the Full and Update installer files.

  4. Click a file to download now by HTTP or select multiple files to download through a customized FTP link.

To upgrade the database from version 11.7 or earlier

The new version of BMC Client Management requires new tablespaces. Depending on your database, upgrade the corresponding tablespaces using one of the following methods:

To upgrade the Oracle tablespaces from version 11.7 or earlier

If the master server is running version 12.0 or later, the installer automatically runs the script to upgrade the database. If the master server is running version 11.7 or earlier, perform the following procedure.

Copy the file support/database/oracle/dbtablespaces_1170_1200.oracle.sql to the temp directory of the machine on which the BMC Client Management database is installed.If you are upgrading from version 11.7 or earlier to the current version, you first need to upgrade your database by executing the support/database/oracle/dbtablespaces_1170_1200.oracle.sql script of the downloaded archive. Proceed as follows:

  1. Open the script in a text editor and replace the placeholder &1 with the path to the tablespaces subdirectory (for example, Oracle/OraData/BmcClientManagement ), &2 with the name of the name of the Oracle account with which you connect to the BMC Client Management database, and &3 with the corresponding password.

  2. Launch the database tool of your choice and log on with the following parameters:

    System_Password

    The password to the Oracle system.

    Net_Service_Name

    The name of the Oracle service.

  3. Launch the support/database/oracle/dbtablespaces_1170_1200.oracle.sql script.

The tablespaces are now upgraded and you can continue with the master server upgrade.

To upgrade the PostgreSQL tablespaces from version 11.7 or earlier

If the master server is running version 12.0 or later, the installer automatically runs the script to upgrade the database. If the master server is running version 11.7 or earlier, perform the following procedure.

Copy the file support/database/postgres/dbtablespaces_1170_1200.postgres.sql to the temp directory of the machine on which the BMC Client Management database is installed.If you are upgrading your master from version 11.7 or earlier to the current version, you first need to upgrade your database by executing the support/database/postgres/dbtablespaces_1170_1200.postgres.sql script of the downloaded archive. Proceed as follows:

  1. Open the script in an editor.

  2. Replace the placeholder &1 with the path to the tablespaces subdirectory (for example, /usr/pgsql-9.2/data/facdb ) and &2 with the name of the BMC Client Management database user.

  3. Launch the database tool of your choice, log on as the BMC Client Management database user or administrator.

  4. Launch the support/database/postgres/dbtablespaces_1170_1200.postgres.sql script.

The tablespaces are now upgraded and you can continue with the master server upgrade.

To upgrade the SQL Server tablespaces from version 11.7 or earlier

If the master server is running version 12.0 or later, the installer automatically runs the script to upgrade the database. If the master server is running version 11.7 or earlier, perform the following procedure.

Open the SQL Query Analyzer and select the device on which the BMC Client Management database is located (for example, local, if it is on the local device).If you are upgrading your master from version 11.7 or earlier to the current version, you need to upgrade your database by executing the following script: support\database\sqlserver\dbtablespaces_1170_1200.sqlserver.sql of the downloaded archive. Proceed as follows:

  1. Open the file support/database/sqlserver/dbtablespaces_1170_1200.sqlserver.sql of the downloaded archive in the SQL Query Analyzer window.

  2. In the script replace the placeholder &2 with the name of the BMC Client Management database (for example, bcmdb ), and &1 with the path to the tablespaces subdirectory (for example, Microsoft SQL Server/MSSQL/Data/ bcmdb ).

  3. Verify that the script works correctly by clicking Parse Query. If this is the case execute the script by clicking Execute Query.

The new tablespaces are now created and you can continue with the master server upgrade.

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