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This version of the product is in limited support. However, the documentation is available for your convenience. You will not be able to leave comments.

Managing email settings

From the Mail tab of the Global Settings System Variables page, you can define the default settings for the email system. When defining the mail server, the agent will try to establish a connection with the server via the entered values to make sure all entries are correct. If the connection cannot be established, an error message is displayed and the window can only be closed by entering the correct values or via the Cancel button if you do not have the correct information.



Mail Server Name

Defines the name of the mail server to which all mail is set for routing, the default is localhost.

Mail Port Number

Defines the port number of the mail server, the default value is 25.


This parameter defines if the mail server requires encryption for its communication, possible values are Force encryption, Encrypt if possible or Never Encrypt.

Encryption Type

If the mail server requires encryption this text box defines which type of encryption is used, such as sslv2, sslv3, tisv1, and so on.


This parameter defines if the mail server requires authentication for its communication, possible values are Force Authentication, Authenticate if possible or Never Authenticate.

Authentication Type

Enter into this text box the type of authentication to be used for connections to the mail server. If no authentication is required this text box can remain empty.

User Name

Enter into this text box a valid login to the mail server. This can be any login, not necessarily that of the user defining his preferences in via these options.


The corresponding password.

Alert Administrator Email Address

Enter the email address that is to send the email alerts to the recipients, for example,

Type of email for alerts

Defines how much information the alert email contains:

Notification only - only informs the administrator that alerts occurred and should be checked in the respective node in the console.

Complete (full alert detail) - contains the full details of the alert, that is, the same information as in the alert view of the console. 

Maximum number of alerts to include

This parameter is only applicable if the option Complete (full alert detail) is selected for the email content. In this case if the threshold defined for this parameter is reached, the content of the mail will automatically be switched to the Notification only content.

Mail Proxy

This parameter defines a device which connects to your mail server to send mails. For on-premises subscribers, the default mail proxy is master. For Helix subscribers, the mail proxy is not defined; you can use any BCM agent from your network as a mail proxy device for sending mails.

To set the mail proxy:

  1. Click the  button to select a device which is used for sending mails.
  2. Select a device that is on LAN and has access to the mail server.
  3. Click OK.

After setting the mail proxy, every mail sent from BCM uses the set mail proxy to send mails instead of the default mail proxy.

After setting up the email, you need to verify the settings.

To verify email settings

  1. Select Global Settings > System Variables in the left window pane.
  2. Select the Mail tab in the right window pane.
  3. Select any row in the table in the right window pane.
  4. Select Edit > Properties.
    The Properties window appears.
  5. Click OK at the bottom of the window.
    A pop-up menu appears displaying the result of the verification. If an error has occurred it indicates which part of the verification produced the error.

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  1. Wendy Novandi

    Need to checked step 5 on "To verify Email Settings" since i could not found "Verify" button when the "properties" windows appears

    Aug 25, 2020 10:23
    1. Darshana Bhangare

      Thanks for the comment. I corrected the button name. 

      Aug 26, 2020 06:13