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Configuring remote control recording

BMC Client Management enables you to record a remote control session. You can store the recording to use it for audit purposes or as a learning or coaching aid.

This BMC Client Management video (3 mins 11 secs) describes how to configure a remote control recording and then record a remote control session.

To configure remote control session recording

  1. In the BCM console, click Global Settings > Remote Control Recordings.
  2. Select the Configuration tab.
  3. Double-click any row or right-click any row and click Properties.
    The Properties dialog box displays.
  4. Select a video recording manager. Click the  button and select a device.

    BMC recommends you to use a dedicated BCM agent as a video manager because it consumes the resources for encoding and also consumes the disk space to store the records.

  5. Select a location in the video recording manager's file system to store the recorded video. Click the  button, and choose a location or enter the location manually.

  6. Specify time to live (TTL) for the recorded videos. After this length of time, the system automatically deletes the recording. You can choose a value between 0 and 9999 days. If you set this value to 0, videos are not deleted automatically.

  7. Select Automatic Recording if you want the recording to start automatically as soon as you connect to a remote device.
  8. Select Encoding Priority. You can select one of the following values: 
    • Low: Other processes have a much higher priority.
    • Medium: Other processes have a higher priority.
    • Normal: Other processes have the same priority.
  9. Click OK.
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