The
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product provides capabilities that help administrators address the personal data protection and privacy requirements associated with the General Data Protection Regulation (GDPR). The GDPR is a set of rules and principles governing the handling of personal data of individuals located in the European Union (EU).
Personal information for
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users is manually entered, or retrieved from single sign-on services, or directory services for the user session.
Note
This BMC document provides general information about the General Data Protection Regulation (GDPR) and GDPR key requirements. It is not intended to provide any legal advice. The GDPR can be found at https://ec.europa.eu/info/law/law-topic/data-protection_en. Under this new Regulation, any organization handling personal data of European Union residents, regardless of its location, needs to understand which GDPR requirements apply to its organization and accordingly devise a plan for adjusting its systems and processes and for educating its people. Although BMC is not in the business of data privacy compliance software, some of the features of the Failed to execute the [excerpt-include] macro.
product can help customers meet some requirements of the GDPR. For more information about how BMC solutions can help achieve the requirements of the GDPR, see https://www.bmc.com/it-solutions/gdpr-compliance.html.
You can find personal information on
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administrators in
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UI:
Home > Global Settings > Administrators
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administrators might have various contact details included in their record. To delete a
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administrator, right click the administrator you want to delete, and select
Delete from the menu. You can transfer access rights to another administrator.
Home > User Groups
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users might have various contact details included in their record. To delete a
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user, right click the user you want to delete, and select
Delete from the menu.
Personal information can be discovered and retrieved by
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if it exists in target systems in your IT estate. The type of personal information that can be discovered depends on the targets you manage, and whether or not you have an agent installed.
Data privacy concerns should ideally be addressed in those target systems.
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can help identify instances of personal information in those target systems.
If you delete personal data that is retrieved from target systems, the same personal data will be retrieved from the target when it is next discovered. For complete permanent deletion of personal data that is retrieved from target systems, deletion must first occur on the target system, and then in
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.
This section contains a comprehensive list of the personal information held in
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, and information on how it is viewed, where it is obtained or entered, and how it is removed.
Click here to expand...
Viewed from the Java console, web service, and reports. Can also be visualized from ServiceCore,
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, and
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.
This inventory is collecting regularly by the
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agent or by a Discovery scan. Can also be synchronized with an Active Directory server, or imported from the
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.
Removed using the Java console or web service.
- Name
- User
- Location
- IP Address
- Domain Name
- Network Name
- Host ID
- NetBIOS Name
- User Name
- User Domain
- User Login
- Asset Owner
- Department
Viewed from the Java console, and reports.
This inventory is collected using an Asset Discovery scan.
Removed using the Java console.
- If the device has been discovered in a scan, you must remove the target from the scanned target list.
- Domain Name
- IP Address
- MAC Address
- Name
- NetBIOS Name
- User
Viewed from the Java console, web service, and reports.
This hardware inventory is collecting regularly by the
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agent or by a Discovery scan.
Removed using the Java console.
- Computer System: User
- Computer System: Domain
- Computer System: Name
- BIOS: Serial Number
- Computer System Product: Identifying Number
Viewed from the Java console, and reports.
This inventory is collected using an Asset Discovery scan.
Removed using the Java console.
This hardware inventory is collecting regularly by the
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agent or by a Discovery scan.
- ICCID
- IMEI
- MEID
- Phone Number
- Subscriber Carrier Network
- Subscriber MCC
- Subscriber MNC
- EAS Device Identifier
- Instance Name
- Is Activation Lock Enabled
- Is Cloud Backup Enabled
- Is Device Locator Service Enabled
- Is Do Not Disturb In Effect
- Is Supervised
- iTune Store Account Hash
- Description
- Identifier
- Instance name
- Is Encrypted Profile
- Name
- Organization
- UUID
Viewed from the Java console, web service, and reports.
Users are created manually or obtained during synchronization with an Active Directory server.
Removed using the Java console.
All User attributes can be empty with the exception of User Login.
- User Domain
- User Login
- First Name
- Last Name
- Office Phone
- Home Phone
- Mobile Phone
- Email
- Company
- Department
- Title
- EmployeeID
- Location
Viewed from the Java console, web service, and reports.
Users are created manually or obtained during synchronization with an Active Directory server.
Removed using the Java console.
All Administrator attributes can be empty with the exception of Login and Last Login.
- Login
- Password
- First Name
- Last Name
- Office Phone
- Home Phone
- Mobile Phone
- Email
- Company
- Department
- Title
- EmployeeID
- Location
- Last Login
- Photo/image
You can generates Reports that include Device, Administrator, or User information.
The reports can be generated manually, with a scheduler using the Java console, or with a web service.
Reports can be viewed from the Java Console, or Report portal.
Note
Reports can be downloaded and distributed by email, or other means.
Generated reports are stored on the master server.
Removed using the Java console or web service.
Viewed from the Java console, web service, and reports.
Removed using the Java console or web service.
- Domain
- Login
- Password (encrypted)
Viewed from the Java console.
Removed using the Java console.
- Server Name
- User
- Password (encrypted)
Viewed from the Java console.
Removed using the Java console.
- Server Name
- User Name
- Password (encrypted)
- System Email address
You can locate personal information in
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using the UI search tools.
You cannot anonymize personal information.
To search for and report on personal data in Some content is unavailable due to permissions.
Personal information for
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users is held in administrator records.
Personal information retrieved by
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is held in devices
Search queries are entered by using the Advanced Search page.
- Click the magnifying glass icon in the tree panel, and then click Advanced Search.
The Advanced Search page is displayed. - To search for a
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user: - Under Object, select Administrator.
- Under Criterion, select any of the items from list. For example, Login.
- Select the Operator. For example Contains.
- Enter the value to search for in the Value field. For example, wsmith.
- Click Search.
You can search for a device in the Quick Device Search box. To do this, type the device name, or part of the device name and press Enter.
The search results show a list of devices that match the search.
To see the node view, right-click the device, and select View Node.
You can also search for a device user. To do this, type the user name, or part of the user name and press Enter.
The search results show a list of devices that have a user account that matches the search.
To see the node view, right-click the device, and select View Node.
To delete a
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administrator, user, or device, view the node you want to delete, right click, and select
Delete from the menu.
You can export personal data in XML format from
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.
- From any node view, for example an Administrator or a Device, select File > Export.
The Export the Current Node dialog is displayed. - Navigate to the required directory and enter a file name for the exported data.
- Click Save.
You can also save a view of the personal data in CSV, HTML, or XML format.
- From any node view, for example an Administrator or a Device, select File > Save View.
The Save a View dialog is displayed. - Select the required file format from the list.
- Navigate to the required directory and enter a file name for the exported data.
- Click OK.