Understanding users and user types

In BMC Client Management, users can be any member of the organization with a system login to at least one client in the network. They are used to execute specific tasks on the system to which they have access via the Agent Interface . The users will execute these tasks via operational rules to which they are assigned by the administrator via the console. Contrary to administrators the users usually do not have access, that is, a login and password, to the console.

Users are furthermore created to provide specific people of the company with specific access limitations to the Agent Interface . Because operational rules are assigned to users and not to devices, the users will always see the same view of assigned operational rules, no matter which client they are using.

User types

In BMC Client Management, based on the relationship of the user with the device, the user can either be:

  • Primary user:  The primary user of the device is the user most often and longest logged on to the device, as calculated by the agent. If the automatic primary user update feature is deactivated, this user can be defined manually and will remain thus until either manually modified or the automatic update is reactivated.


     A device can only have one primary user.

  • Secondary user: The secondary user is any other user that can log on to the device. A device can have more than one secondary user.

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