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Troubleshooting VPP

The following table lists the issues and resolutions related to the Volume Purchase Program.

Cannot associate assets to users

Possibly there are two or more users associated with the same iTunes account. The Associated User Count value must not be greater than 1.

  1. Run the Retire User command to retire the additional users from the associated iTunes account.
  2. Run the Reset account to reset the account so that one iTunes account is associated only to a single VPP user.
Cannot synchronize VPP assets in BCMThe VPP account is not enabled in BCM.

Check the status of VPP account.

  1. Go to Mobile Device Management > Configuration > Apple Volume Purchase Program.
  2. Check the Status column.
  3. If the status is Disabled, right-click to ensure it is Enabled.
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