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This version of the product has reached end of support. The documentation is available for your convenience. However, you must be logged in to access it. You will not be able to leave comments.

Troubleshooting remote control

Troubleshooting remote control

Cannot remotely control a MAC device

If you cannot establish a remote control connection with a Mac OS X device, try rebooting the device.

Note:

When installing a CM agent for the first time on a MAC OS X device, the device must be rebooted to ensure that the remote control driver is working properly.

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