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Managing mobile applications

In BMC Client Management, the IT administrators can create and maintain a repository of mobile applications that they need to install on managed iOS mobile devices and remotely install them on the target mobile devices using mobile commands.

The following BMC Client Management video (3:14 min) provides information about how to create an application list and install applications on mobile devices:

   https://youtu.be/6nmSMC9XaAw

Using different commands, you can install one mobile application on different target mobile devices. For example, you can add the BMC MyIT application to the mobile applications list. You can then create and assign two separate mobile commands to install BMC MyIT application on the mobile devices used by the marketing team and by the sales team. 

The following screenshot shows an example of the mobile application list and the General tab of an application:

(Click the screenshot to view it in higher resolution)

 

Perform the following tasks to add a mobile application to the mobile application list and install them on the target mobile devices:


To search and add an application to the Mobile Applications list

  1. In the left pane, select Mobile Device Management.
  2. Right-click Mobile Applications, and select Create Mobile Application  .

    Tip

    You can create multiple folders under Mobile Applications to organize your mobile applications.

  3. In the Online Mobile Application Search window, enter the name of the application that you want to add to the application list, and click Search .
    You can limit the number of returned results. By default, 50 results are returned. The search result displays the name of the application with other information such as seller, price, size, genre, application URL, application iTunes identifier, and bundle identifier.

    Note

    You can install an application to the target mobile device by directly using application iTunes identifier or the bundle identifier. For more information, see Performing remote operations on managed mobile devices.

  4. Select the application that you want to add to the Mobile Applications list, and click OK .
    The application is added to the Mobile Application list. You are also presented with an option to create a command to install the application to the target mobile devices. For more information, see To install an application from the Mobile Applications list to a target mobile device.

To install an application from the Mobile Applications list to a target mobile device

  1. In the left pane, right-click  mobileApplicationName , and select  Create Mobile Command .
    The Command Wizard is displayed.
  2. In the Command page, enter the details as required, and click Next .
    By default, the application name, command type (Install Application), and priority (Medium) are populated.
  3. In the Command Options page, click Next.
    The application name is selected by default. 
  4. In the Command Assignment page, assign the command to devices, device groups, users, or user groups, and click Finish.
    The command is assigned to the target mobile devices. When the command is executed on the mobile device:

    • If the mobile device is supervised, the application is automatically installed on the mobile device.
    • If the mobile device is not supervised, the user receives a notification to install the application. The user can either install the application or ignore the notification.

    Tip

    If your mobile device is supervised, a message is displayed below the screen lock. For example, This iPad is managed by your organization.

    You can view all the commands that were created for an application in the  Commands  tab. For more information about commands, see Performing remote operations on managed mobile devices.

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