Managing alert preferences

The Alert Management tab allows you to define the alert settings for BMC Client Management events.

As a prerequisite for these options, you must have an email address configured in your administrator account and the email settings in the System Variables must be specified otherwise these settings are not available. For more information, see Managing email settings.

Parameter

Description

Check for alerts every

Check this box to activate the alert check function. If this option is activated you need to define the frequency at which the agent checks for new alerts in the box to the right. If, for example you enter 60 minutes, the administrator receives an email every hour, if, within that hour, new alerts have arrived. This email contains the list of the alerts generated during the last hour with their basic information, such as the device on which it occurred, the severity, the category, etc. When this option is first activated, only new alerts are sent, any alerts that existed before the activation are ignored.

Send multiple alerts in one email

Defines if alerts are grouped into one single email (default). If this option is deactivated, you receive one email for each generated alert.

Send me an email when the following occurs:

Click the arrow icon next to the event category to define for which events you want to receive alerts. This will expand the respective section and display all its available events. Check the boxes of the events for which alerts are to be generated and sent. You can select as many events as you want. Below you can see the list of available events.

Events available for notification

The following events are available for notification:

BCM application

The events and alerts of this section are concerned with the general workings of the BCM agents and licensing problems.

Parameter

An event notification is generated whenever

Error detected on BCM Agent

the agent on a client or relay has a problem executing correctly or has stopped working. The alert is automatically closed once the agent is executing again properly.

Error detected on BCM Master

the agent on the master has a problem executing correctly or has stopped working. The alert is automatically closed once the agent is executing again properly.

BMC Client Management license expired

a BMC Client Management license that you have purchased passed its expiry date. The alert is automatically closed once the respective license is valid again.

BMC Client Management license exceeded

a BMC Client Management license that you have purchased exceeds its number of allowed objects created in the database. The alert is automatically closed once the respective license is valid again.

Updates

The events and alerts of this section are concerned with the update status of different functionalities.

Parameter

An event notification is generated whenever

Installation of updated Patch Knowledge Base

the patch knowledge base was successfully updated to the new version.

Directory synchronizations

The events and alerts of this section are concerned with the synchronization between groups and directory servers.

Parameter

An event notification is generated whenever

New administrator discovered in directory server

the agent discovered that the directory server OU with which one of your administrator groups is synchronized has a new administrator, you should resynchronize with it.

New device discovered in directory server

the agent discovered that the directory server OU with which one of your device groups is synchronized has a new device, you should resynchronize with it.

New user discovered in directory server

the agent discovered that the directory server OU with which one of your user groups is synchronized has a new user, you should resynchronize with it.

Discovery and inventory

The events and alerts of this section are concerned with the individual devices in the network and their agent and connection status.

Parameter

An event notification is generated whenever

New device without agent discovered

a new device on which no BCM agent is installed was discovered in your network.

New device with agent discovered

a new device on which an BCM agent is already installed was discovered in your infrastructure.

A device's software has changed

the software inventory of at least one device has changed.

A device's hardware has changed

the hardware inventory of at least one device has changed.

An agent has changed relay

a device in your infrastructure has changed its direct parent.

A device's network settings have changed

one or more parameters of a device's network settings have changed.

A computer or device lost contact

a device in your network has lost contact with its parent or is in general not reachable. The alert is automatically closed once the device is contactable again.

A device was deprecated

a device has reached the end of its useful life and was deprecated, that is, it was physically removed from your infrastructure.

Applications and application licensing

The events and alerts of this section are concerned with application license monitoring and prohibited managed applications.

Parameter

An event notification is generated whenever

Software license count maximum exceeded

an application is newly installed on a device but there are no more licenses for it available. The alert is automatically closed once the respective application license is valid again, that is, additional licenses are purchased or the application is removed from the device.

Software license expiration date exceeded

an application with a time license is found on at least one device in your network of which the final license date has expired. The alert is automatically closed once the respective application license is valid again.

Software license expiration threshold exceeded

the threshold of a licensed application was reached, at which point you are informed that almost all available licenses are now in use.

Underinstalled licensed software

an application is found for which there are still licenses available, that is it can still be installed on more devices. The alert is automatically closed once all available licenses of the application are installed.

Software license count threshold exceeded

The installed application base approaches the specified threshold at which notification is required. For example, if 100 licenses are available and the threshold is set to 80%, an alert is generated when the application is installed for the 80th time. This might be the time to consider purchasing additional licenses. The alert is automatically closed once the installed application base falls below the respective application license threshold again, that is, additional licenses are purchased or applications are uninstalled, for example, from devices on which they are no longer required.

A prohibited application was started

an application is started on a device on which its execution is prohibited.

Compliance

The events and alerts of this section are concerned with compliance.

Parameter

An event notification is generated whenever

All Defined Custom Compliance Alerts

an alert that was defined for device compliance is generated. Many of these alerts can be closed automatically once the criterion that caused the alert on the device matches its requirements. For more information about the available alerts and how to define them refer to the BMC Compliance Manager manual.

Agent-based monitoring

In this section you can select which operations rule steps are to send event notifications when they are generating alerts.

Parameter

An event notification is generated whenever

Check URL Availability

the step finds that the URL that it verified is not reachable. Once the step finds the URL reachable again the alert is closed automatically. If the URL in the step is changed, the first alert is closed automatically and a new alert is generated if the new URL is not reachable either.

Check Windows Events

the step finds a Windows event entry that contains either the specified string or has the specified event ID.

Check Running Process

the step either does not find the specified process or could not terminate it, if this was requested. The alert is automatically closed once the process can be found (and terminated).

Advanced Process Execution Check

the step does not find the specified process. The alert is automatically closed once the process can be found.

Generate Custom Alert

a custom alert is generated by the step.

File Analysis via Regular Expression

the step finds a match for the specified regular expression in the listed files.

Check Installed Software

the step does not find the specified software installed on the target. The alert is automatically closed once the specified software is found installed on the target.

Advanced Installed Software Check

the step does not find the specified software installed on the target. The alert is automatically closed once the specified software is found intalled on the target.

Service Execution Check

the step finds that a process that it has verified is not running. The alert is automatically closed once the specified service is found executing.

Low Disk Space

the step finds that the free disk space has fallen under the defined percentage limit on the target device. The alert is automatically closed once the step finds enough free disk space.

Check Disk Space

the step finds that there is less free disk space on the target device than defined in the step. The alert is automatically closed once the step finds enough free disk space.

The total size of the memory has changed

the total size of the memory on a specified device has changed.

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