Getting started with agent rollout

The following sections guide you through the startup of all parts of the software and through your first login to the BMC Client Management console.

The following information is provided:

• Importing the licenses and license types
• Logging on to console
• Preparing console for agent rollout

The BMC Client Management agent installed on the master should start up automatically. To verify this, you must proceed as follows, depending on your operating system. If your agent should not be running for any reason you can also find out how to start it. This process is also valid for the startup of the client agents, therefore you can also find a paragraph for MAC, which is not available as a master agent.

After these agents are running they are filling in their data into the Client Management database on the master.

Depending on the operating system, there are different ways to start the client agent as mentioned below.

To start the client agent on Windows

The CM agent icon should be displayed in the systray of your master server or client when the agent is running. It can be one of the following colors indicating a specific status:

• The icon is gray  during the agent’s initialization.
• The icon is blue  when the agent is running.
• The icon is green  or flashing green when an operation is in progress.
• The icon is red  when the agent tries to carry out an unauthorized action or access.
• The icon turns orange  when the local device is taken over through remote control.
• The blue icon  shows a package when packages and operational rules are advertised to the client and are available for download and installation.

If you want to start a stopped agent, you need to do so via the Services window of the Control Panel. If you double-click it, a graphic agent interface opens giving the administrator(s) access to various modules and settings related to this agent. The administrator can modify settings and actions via this interface. For more information about this interface, refer to the Setting the Agent Configuration parameters topic.

Command line options

The agent can also be launched from the command line with the following options:

To start the client agent on Linux

The CM agent installed on the master should start up automatically. This can be checked by typing ps -ax | grep mtxagent and pressing the Enter key. The console or terminal window should return: /usr/local/bmc-software/client-management/master/bin/mtxagent as one of the running processes in the process list that is now displayed.

To start or stop the agent type the following command into a terminal window:

service BMCClientManagementAgent start

service BMCClientManagementAgent stop

Command line options

The agent can also be launched from the command line with the following options:

To start the client agent on Mac

The CM agent installed on a Mac device should start automatically after a device reboot. This can be checked by typing ps -eaf |grep mtxagent and pressing the Enter key. The console or terminal window should return: /usr/local/bmc-software/client-management/client /bin/ as one of the running processes in the process list that is now be displayed.

If the agent does not start, type the following into a terminal window:

SystemStarter start BMCClientManagementClient