Downloading the Installer

The BMC Client Management - BMC Atrium CMDB Integration installer version 1.6.00 is available for download from the BMC Electronic Product Distribution (EPD) website.

You can access this website at http://webapps.bmc.com/epd . To use the website, you need the user name and password that you obtained when you registered and subscribed to Customer Support. To subscribe, you must have a valid Support Contract ID. If you do not know your Support Contract ID, contact customer_care@bmc.com.

If you do not have a current license for the product, contact your BMC sales representative or your local BMC office or agent. If you cannot download the product, you can request a physical kit.

1. Create a directory to save the downloaded files to.

   On Microsoft Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

2. Go to http://webapps.bmc.com/epd.
3. Enter your user ID and password, and click Submit .
4. Click Download Product .
5. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue .
6. If you are accessing this site for the first time, create an EPD profile; otherwise continue directly with the next step:
   1. Under Localized Languages , select the language for the product.
   2. Under Install Platforms , select the platforms to download for the product.
   3. Click Save Profile .
7. Verify that the correct profile displays for your download purpose, and select the Licensed Products tab.
8. Locate the product:
   1. Locate the product name and expand its entries to show the available version numbers. For example, to download the BMC Client Management - BMC Atrium CMDB Integration installer, select BMC Client Management .
   2. Expand the version number to show the available versions.
   3. Select the check boxes next to the products and documents to download.
9. To download the selected items, click Download (FTP) or Download Manager :
   • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
   • Download Manager enables you to download multiple files consecutively and to resume an interrupted download if the connection drops. This method requires a one-time installation of the AkamiNetSession Client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum logic is used to verify file integrity automatically.