Creating a new external integration to BMC Helix Remedyforce

To create a new integration with BMC Helix Remedyforce proceed as follows:

  1. Select Edit > Create BMC Remedyforce Integration .
    The Properties dialog box appears on the screen.
  2. Fill the required data into the following fields:



    Instance Name

    The name of the external integration, for example, BMC Helix Remedyforce integration for helpdesk tickets.

    Application Type

    The product for which to create the integration.

    Integration Administrator

    Specify the administrator for whom the integration is created by clicking the Select Administrator icon to the right.

    Application Login

    Enter the name of the administrator for which the integration is created. Be aware that the administrator must be a valid Service Core administrator.

    Application Password

    Enter the corresponding password.

    Application URL

    Enter the URL to the web server from which the soap services is called. For example,

    To verify that the entered link is valid click the Check Connection button to the right.


    Select the language in which the incidents is created in the application. All Console languages are available for this choice.

  3. In the list below check the boxes for all events for which an incident ticket is to be created in BMC Helix Remedyforce.


    You will also receive an event notification by email for each incident ticket that is created.

  4. Click OK to confirm.
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