Creating a new external integration to BMC Helix Remedyforce
To create a new integration with BMC Helix Remedyforce proceed as follows:
- Select Edit > Create BMC Remedyforce Integration
The Properties dialog box appears on the screen. .
Fill the required data into the following fields:
The name of the external integration, for example, BMC Helix Remedyforce integration for helpdesk tickets.
The product for which to create the integration.
Specify the administrator for whom the integration is created by clicking the Select Administrator icon to the right.
Enter the name of the administrator for which the integration is created. Be aware that the administrator must be a valid Service Core administrator.
Enter the corresponding password.
Enter the URL to the web server from which the soap services is called. For example,
To verify that the entered link is valid click the Check Connection button to the right.
Select the language in which the incidents is created in the application. All Console languages are available for this choice.
In the list below check the boxes for all events for which an incident ticket is to be created in BMC Helix Remedyforce.
You will also receive an event notification by email for each incident ticket that is created.
- Click OK to confirm.