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Creating a new external integration to FootPrints

To create a new integration with FootPrints proceed as follows:

  1. Select Edit > Create BMC FootPrints Service Core Integration .
    The Properties dialog box appears on the screen.
  2. Fill the required data into the following fields:

    Parameter

    Description

    Instance Name

    The name of the external integration, for example, Footprints integration for helpdesk tickets.

    Application Type

    The product for which to create the integration.

    Integration Administrator

    Specify the administrator for whom the integration is created by clicking the Select Administrator icon to the right.

    Application Login

    Enter the name of the administrator for which the integration is created. Be aware that the administrator must be a valid Footprints administrator.

    Application Password

    Enter the corresponding password.

    Application URL

    Enter the URL to the web server from which the soap services is called, for example,

    http://localhost:8080/footprints/servicedesk/

    or

    :8080/footprints/servicedesk/" class="external-link" rel="nofollow">https://ServiceCoreServerIpAddress:8080/footprints/servicedesk/.

    To verify that the entered link is valid click the Check Connection button to the right. In this case all Footprints data is now available.

    Language

    Select the language in which the incidents is created in the application. All Console languages are available for this choice.

    Workspace

    Select the Footprints workspace in which to create the alerts. If you have verified the connection this list should have been automatically populated with the values available in Footprints. Once you select the desired workspace the field below will become available with all its options.

    Item Definition

    Select the Footprints item definition to which to add the alert. Once you have selected the desired workspace this list is automatically populated with the values available in Footprints. Once you select the desired workspace the fields below will become available with all their options.

    Sub-Category

    Select the category for the alert. If you have verified the connection this list should have been automatically populated with the values available in Footprints. If none of the available values are appropriate leave the field empty. This field is optional.

    Severity

    Select the severity for the alert. If you have verified the connection this list should have been automatically populated with the values available in Footprints. If none of the available values are appropriate leave the field empty. This field is optional.

  3. In the list below check the boxes for all events for which an incident ticket is to be created in Footprints.

    The events available for notification are sorted according to their functionality. To access the individual events click the arrow icon to the right of the heading and then check the boxes of the events to activate.

    You will also receive an event notification by email for each incident ticket that is created.

  4. If you want to integrate the event into a Footprints template select it from the Item Template: drop-down list next to the event.

    This field remains dimmed if no item templates are available.

  5. Repeat the preceding steps for all different event types.
  6. Click OK to confirm.
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