Managing devices remotely

The BMC Client Management is an advanced systems management software that provides a reliable way to monitor all systems on a network. It isolates the exact point of failure when issues occur and makes it possible for network and system difficulties to be resolved quickly.

The Remote Manager of BMC Client Management includes accessing remote services such as network applications, transferring files among servers and workstations, administering servers, and viewing or taking control of distributed desktops to help users with issues. Through the Remote Control node you can directly access any of the managed devices within your system.

The Remote Manager of BMC Client Management provides a reliable way to monitor all systems on a network. It isolates the exact point of failure when issues occur and makes it possible for network and system difficulties to be resolved quickly. It includes accessing remote services such as network applications, transferring files among servers and workstations, administering servers, and viewing or taking control of distributed desktops to help users with issues. Through the Remote Control node you can directly access any of the managed devices within your system, however, you must ensure that you have the corresponding login information and access rights.

The Remote Manager provides its operations via the following nodes for individual devices and device groups:

• Direct Access
• Remote Control
  • Remotely controlling a device through the BCM Java Console
  • Remotely controlling a device through a web browser

This section includes following topics:

Remote Manager Licenses

Contrary to the other BMC Client Management modules, the Remote Manager requires two different licenses:

1. Direct Access
   This license allows the administrator to use the Direct Access functionality to directly access remote devices. This license also includes the File Transfer functionality.
2. Remote Control
   This license is required for remotely accessing and controlling the devices.

Remote Manager capabilities and access rights

To be able to directly and remotely access devices an administrator needs specific capabilities and access rights for the different functionalities.

Remote Control through the BCM Java Console

• Remote Control node: Remote Control - View .
• The capability Remote Control - Manage is required to access remote devices and take over control of these.
• The capability File Transfer - Manage is required if you also intend to transfer files to and from the remote devices during a remote control session.

Remote Control through a web browser

• Remote Control from a supported browser.
• The capability Remote Control - Manage is required to access remote devices and take over control of these.
• The capability Send and Request information is available to and from the remote device during a remote control session.
• The capability File Transfer - Manage is not available to and from the remote devices during a remote control session.

Direct Access

• Direct Access node: Direct Access - View .
• The capability Direct Access - Manage is required to access remote devices and execute any type of operation on their file systems, registry, services or processes.
• The capability File Transfer - Manage is required if you also intend to transfer files to and from the remote devices during a direct access session.

For more information about managing devices remotely, see the following topics:

• Remote management overview
• Remotely controlling a device through the BCM Java Console
• Remotely controlling a device through a web browser
• Managing direct access to a device
• Managing direct access to a remote device
• Certificate installation on systems
• Remote management overview through the BCM Java Console