This topic describes the steps required to install BMC Client Management components for OnDemand installation. This topic includes:
- Downloading and installing the BMC Helix Client Management console
- Configuring after OnDemand installation
- Installing the master (first-level) relay
- Rolling out relay agents in a cloud environment
- Rolling out client agents in a cloud environment
- Uninstalling OnDemand BMC Client Management components
Before you start any installation task, verify that you have received your license from the BMC support team. If not, you can still install BMC Client Management with a trial license that allows you to start using BMC Client Management, but it is limited to 20 devices (including master and relays) and 30 days. When you receive your final license, you can import it and continue working and installing your remaining infrastructure devices.
Installation process overview
If you have Client Management 9.x or later installed, see Upgrading OnDemand for the upgrade procedure.
Plan your environment
Before you start on any installation tasks you should create a schema of your network and design its components.
Review the system requirements (hardware and software) for Client Management
The compatibility information is subject to change. For the latest, most complete information about what is officially supported, see System requirements .
Download and install the console on at least one device in your network
See Downloading and installing the BMC Helix Client Management console for detailed information on this topic.
First level-relay installation
In a Client Management cloud installation, one or several master relays are take the specific functionalities that are normally executed by the master server. See Installing the master (first-level) relay to install a master relay on a Windows system.
Perform specific configurations
After the console and the master relay are installed and before the agents are rolled out, some specific configuration tasks need be done. See Configuring after OnDemand installation .
Prepare for agent rollout
Before you can roll out the agent to the master relay, relays and clients in your environment, a few preparatory tasks must be done, such as importing your license and creating the target groups for the rollouts. See Agent rollout configuration .
Roll out the relay agents
See Rolling out relay agents in a cloud environment for detailed information on how to roll out the BMC Client Management agents to all your relays.
Roll out the client agents
The installation procedure consists of the following steps:
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