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Downloading and installing the BMC Helix Client Management console

The BMC Helix Client Management Console Download Page on provides the necessary links for downloading and installing the BMC Helix Client Management console. This page is only accessible via a browser through a specific link that is communicated to you by the OnDemand team, the format of which looks like this:

http://master name:master port/console. For example, http://Customer123.OnBMC.com:1611/console.

To download and install the BMC Helix Client Management Console

  1. In a web browser, open the BMC Helix Client Management Console Download Page on by using the URL provided to you.
    The URL is in the format http://master name:master port/console . For example, http://Customer123.OnBMC.com:1611/console.
    The BMC Helix Client Management Console Download page is displayed, as shown in the following screen capture:
  2. Click Web Start Package, which is the recommended method for installing and accessing the console. The web start installer .exe file is downloaded to your computer.
    You can choose to install the BMC Helix Client Management in one of the following ways:
    • By using a web start installer (Recommended method)
      The BMC web start installer provides an easier and faster way to install the Console, ensures that you are always accessing the latest version of the Console, and omits the complex installation procedures. BMC recommends that you use a web start installer to access the BMC Helix Client Management Console.
    • By using a standard installation package (Custom method)
      The standard installation package enables you to install the Console manually in an offline mode. For example, if you want to install the BMC Helix Client Management Console on a web server that is not a master server.
  3. Process the web start installer on your computer. Perform the tasks according to your computer's OS as follows
    • On Windows OS: Open the web start installer .exe file that is downloaded to your computer.
    • On Linux OS: The web start installer is downloaded as an archive ZIP file, which includes a Linux binary file that you must execute manually. 
      To execute the Linux binary file, perform the following tasks: 
      1. After the binary file is downloaded to your computer, open a terminal where the binary file was inflated.
      2. Update the binary file with the required permissions so that it can be executed.
      3. Execute the binary file from the terminal so that the web start installer is processed.
    • On Mac OS: The web start installer is downloaded as an archive ZIP file, which includes a Mac OS bundle that you must execute manually.
      Double-click the Mac OS bundle to execute it and process the web start installer. If the Mac OS bundle is blocked by the OS, it cannot be executed. In such a scenario, you must check the Mac Security Preferences and unlock the bundle execution. 
  4. Enter your login information and click Login.
    The following image is an example of the login page.

After the installation is completed, you are redirected to the latest available version of the BMC Helix Client Management Console. To log in to the console, double-click the BMC Helix Client Management console desktop icon, specify the login information provided by the support team, and follow the instructions to log on.

For more information, see Working with BMC Client Management console.

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