Addressing data privacy requests
Personal information for users
Personal information for users is manually entered, or retrieved from single sign-on services, or directory services for the user session.
Note
This BMC document provides general information about the General Data Protection Regulation (GDPR) and GDPR key requirements. It is not intended to provide any legal advice. The GDPR can be found at https://ec.europa.eu/info/law/law-topic/data-protection_en. Under this new Regulation, any organization handling personal data of European Union residents, regardless of its location, needs to understand which GDPR requirements apply to its organization and accordingly devise a plan for adjusting its systems and processes and for educating its people. Although BMC is not in the business of data privacy compliance software, some of the features of the product can help customers meet some requirements of the GDPR. For more information about how BMC solutions can help achieve the requirements of the GDPR, see https://www.bmc.com/it-solutions/gdpr-compliance.html.
You can find personal information on administrators in UI:
Home > Global Settings > Administrators
administrators might have various contact details included in their record. To delete a administrator, right click the administrator you want to delete, and select Delete from the menu. You can transfer access rights to another administrator.
Home > User Groups
users might have various contact details included in their record. To delete a user, right click the user you want to delete, and select Delete from the menu.
Personal information retrieved by
Personal information can be discovered and retrieved by if it exists in target systems in your IT estate. The type of personal information that can be discovered depends on the targets you manage, and whether or not you have an agent installed.
Data privacy concerns should ideally be addressed in those target systems. can help identify instances of personal information in those target systems.
If you delete personal data that is retrieved from target systems, the same personal data will be retrieved from the target when it is next discovered. For complete permanent deletion of personal data that is retrieved from target systems, deletion must first occur on the target system, and then in .
List of personal information held in
This section contains a comprehensive list of the personal information held in , and information on how it is viewed, where it is obtained or entered, and how it is removed.
Addressing data privacy requests
You can locate personal information in using the UI search tools.
You cannot anonymize personal information.
To search for and report on personal data in
Personal information for users is held in administrator records.
Personal information retrieved by is held in devices
Performing a search for personal data in
Search queries are entered by using the Advanced Search page.
- Click the magnifying glass icon in the tree panel, and then click Advanced Search.
The Advanced Search page is displayed. - To search for a user:
- Under Object, select Administrator.
- Under Criterion, select any of the items from list. For example, Login.
- Select the Operator. For example Contains.
- Enter the value to search for in the Value field. For example, wsmith.
- Click Search.
Performing a search for a device in
You can search for a device in the Quick Device Search box. To do this, type the device name, or part of the device name and press Enter.
The search results show a list of devices that match the search.
To see the node view, right-click the device, and select View Node.
Performing a search for a device user in
You can also search for a device user. To do this, type the user name, or part of the user name and press Enter.
The search results show a list of devices that have a user account that matches the search.
To see the node view, right-click the device, and select View Node.
To delete personal data from
To delete a administrator, user, or device, view the node you want to delete, right click, and select Delete from the menu.
To export personal data from
You can export personal data in XML format from .
- From any node view, for example an Administrator or a Device, select File > Export.
The Export the Current Node dialog is displayed. - Navigate to the required directory and enter a file name for the exported data.
- Click Save.
You can also save a view of the personal data in CSV, HTML, or XML format.
- From any node view, for example an Administrator or a Device, select File > Save View.
The Save a View dialog is displayed. - Select the required file format from the list.
- Navigate to the required directory and enter a file name for the exported data.
- Click OK.
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