Upgrading the master and database on Windows systems

A setup program takes you through the steps for the master and database upgrade.

1. Go to the upgrade/master directory.
   This directory contains the master upgrade packages for all supported platforms.

2. Launch the Upgrade.exe file to start the upgrade wizard.
   A Choose Setup Language pop-up requests you to select your language for the installation procedure.
3. Select your language (in this case, probably English ), and then click OK .
4. Wait a few moments while InstallShield prepares the Windows Installer installation and the configuration of BMC Client Management .The Check Upgrade Settings screen appears showing the currently installed version number and the version to which you are upgrading.
   
5. (Optional) If it is not installed in the default directory, select the installation directory of the master, and click Next.
   The installation directory is provided by the Registry by default.
6. In the Upgrade Options window, you have several choices:
   
   
   • (Optional) If you do not want to automatically upgrade all your clients after the master is upgraded to the new version, clear the Client Agent Options box.

   • (Optional) Clear the check box if you do not want to create a backup of the currently installed master.

     Note

     To save the backup in a directory other than the one shown, click the Change button and select it from the window that appears.

   • (Optional) Clear the check box to not upgrade to the newer JRE.
7. Click Next .
   The next window lists all requirements that need to be fulfilled before you can start the actual upgrade process. If appropriate, select the All these requirements are met box, otherwise abandon the upgrade and execute the necessary options before relaunching the process.
   
   
8. Click Next.
   The Database Upgrade window appears on the screen.
   
   
   • (Optional) If the prepopulated value is incorrect, select the database server from the Database list.

   • (Optional) If the prepopulated value is not correct, enter another administrator account and password with which to upgrade the database.

     Note

     The account must have superadministrator privileges.
9. Click Next.
   If you are upgrading with an SQL database, the New Data File Location window appears on the screen. If you work with an Oracle database, this window is not displayed.
    
10. Enter the path to the tablespaces directory in the field and click Next.
    The Out of the box Objects window appears on the screen.
    

11. Select the language in which to update your predefined objects from the list box.
    You can also manually update the predefined objects at another time (see Upgrading the predefined objects).

12. Click Next.
    The Service Lock Configuration window appears on the screen.
     
    (Optional) Select the Lock the Client Management Agent Service option to prevent local administrators from stopping or starting the service. If you select this option, you have to also specify Unlock Password.

13. Click Next.
    The Continuous Improvement Program window appears on the screen.
    
    (Optional) If you do not want to participate in the Continuous Improvement Program, select No thanks. I prefer not to participate at this time. option.
14. Click Next .
    If the connection credentials are correct, a new window appears to remind you of the prerequisites and specific considerations. If the connection credentials are not correct, an error message is displayed. You need to acknowledge it, return to the window and retry entering your credentials.
15. Click Next .
16. If you do not want to participate in the amelioration of the product and let BMC know your thoughts and ideas about BMC Client Management, select the I want to participate in the program option in the Continuous Improvement Program window.
17. The next window displays a review of the selected options. If all upgrade settings are to your satisfaction, click the Upgrade button to launch the upgrade process.
    The upgrade first stops the agent (that is, the blue icon in the system tray disappears) and then upgrades all components that you have selected to upgrade.

18. In the wizard complete window, click Finish.
    To not display the upgrade log, clear the respective button. This is not recommended, however, because it delivers important information should a problem arise during the upgrade.

The upgrade process is now terminated.