Prerequisites for onsite installation

This section details the prerequisites for installing the individual Client Management components:

Note

Ensure that you have checked the information about the supported platforms and other technical specifications as well as the database-specific information in the System requirements section.

Database prerequisites

The BMC Client Management setup offers the possibility to install MS SQL Server Express on the master server for Windows platforms that have no database engine already installed on their network. MS SQL Server Express is installed during master server installation. If you have a version of MS SQL Server, Oracle, or PostgreSQL already installed, you must ensure that the following prerequisites are fulfilled before starting the Client Management setup process:

Master prerequisites

Java Runtime Environment (JRE) version 1.8 or later must be installed on the master device to enable you to generate template-based reports. For Windows platforms, the BMC Client Management setup automatically detects the JRE version and installs a compatible version, if necessary.

Console prerequisites on Windows

JRE version 1.8 or later must be installed on the device from which the console is run. For Windows platforms, the BMC Client Management setup automatically detects the JRE version and installs a compatible version, if necessary.

Miscellaneous prerequisites

If your company's internal standards differ from the general way of dealing with data in BMC Client Management, you can keep the software core data and generated data separate. You must consider this before the master installation to allow for the differences.

Keeping software core data and generated data separate

All data that is generated by BMC Client Management is located in a directory called <InstallDir>/master/data . To take this directory out of the installation directory, create an empty partition and change the path of this partition in the disk management mmc. Then select the data folder (the folder must be empty; otherwise you cannot select it).