OnDemand installation - software requirements

This topic contains the following software requirements:

Relays and clients

Platform⁷	Supported versions ^1,2,3,4,5,6
Windows operating system	Windows Server 2008 SP2 (32/64 bit) Windows Server 2008 R2 SP1 Windows XP (32/64 bit) Windows Server 2012 Windows Server 2012 R2 Windows Vista with SP1 (32/64 bit) Windows XP SP3 (32/64 bit) Windows XP Embedded SP3 (32/64 bit) Windows 7 (32/64 bit) Windows 7 Embedded (32/64 bit) Windows 8 (32/64 bit) Windows 8.1 (32/64 bit) Windows 8.1 Embedded Windows 10 (32/64 bit)
Linux operating system	Linux RHEL 4.8, 5, 6 and 7 SUSE 10 and 11 CentOS 4.8, 5, 6 and 7 Debian 6.0 and 7.0 Ubuntu LTS (12.04, 14.04)
Mac operating system	Intel Based Mac OS: v10.5 (Leopard) Intel Based Mac OS v10.6 (Snow Leopard) Intel Based Mac OS: v10.7 (Lion) Intel Based Mac OS v10.8 (Mountain Lion) Intel Based Mac OS v10.9 (Mavericks)

Minimum requirements do not include the total requirements for the server operating system or any other application (that is, MS SQL, MS IIS, antivirus, and so on) installed on the same server.
If several Client Management components (that is, Client Management Master Server, database, or web server application) are installed together on a common server, the minimum requirements for each server component must be combined, and note 1 also applies.
Actual requirements and product functionality might vary based on your system configuration and operating system.
Recommendation: at least 512 Kbps connectivity from audited computer to Client Management Relay.
Itanium 64-bit processors are not supported.
Windows XP 32- and 64-bit and Windows 7 32- and 64-bit are supported for evaluation and proof of concepts only. Production installations should always use a server operating system.
Hardware used must support x86_64 architecture (Intel^®-based hardware).

BMC Client Management console

The BMC Client Management console requires the Java Runtime Environment (JRE) version 1.7 update 55 or later (version 1.8 update 40 is provided with the installation program.)

Supported directory servers

Component	Supported Platforms
Microsoft Active Directory	Microsoft Active Directory Services (ADS) 2008 R2, 2012, 2012 R2, 2016
Lotus Domino	Lotus Domino 8.0, 8.5, 9.0
Novell eDirectory	Novell eDirectory 8.7, 8.8
LDAP

Supported browsers

The BMC Client Management user interface, specifically, the MyApps application kiosk, requires one of the following browsers:

Browser	Notes
Google Chrome (version 43 and later)	Requires the LocalLink Add-on to be installed if intranet shares are to be advertised in MyApps.
Microsoft Internet Explorer (version 8 to 11)	Microsoft Internet Explorer version 8 does not support HTML5. Any charts that are part of the agent interface cannot be displayed in this browser version.
Microsoft Edge (version 20 and later)
Mozilla Firefox (version 38 and later)	Requires the LocalLink Add-on to be installed if intranet shares are to be advertised in MyApps.
Apple Safari (versions 6 and later)	Does not support direct links to intranet shares in MyApps.

Supported email servers and platforms

Component	Supported Platforms
Email Servers with support for SMTP	BMC Client Management requires SMTP for sending email notifications Secure SMTP (SSL) Authenticated SMTP