Installing onsite

This topic describes the steps required to install all components of BMC Client Management on your infrastructure. This topic includes:

Note

Before you start any installation task, verify that you have received your license from the BMC support team. If not, you can still install BMC Client Management with a trial license that allows you to start using BMC Client Management, but it is limited to 20 devices (including master and relays) and 30 days. When you receive your final license, you can import it and continue working and installing your remaining infrastructure devices.

Installation process overview

If you have Client Management 10.x or later installed, see Upgrading for the upgrade procedure.

Step

Action

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1

Plan your environment

Before you start on any installation tasks, you should create a schema of your network and design its components.

2

Review the system requirements (hardware and software) for Client Management

The compatibility information is subject to change. For the latest, most complete information about what is officially supported, see Planning .

3

Download the installation files

See Downloading the installation files .

4

(Optional) Install, tune and configure the database

If you are also the database administrator, you need to ensure that a database engine is available for use and that all configuration prerequisites are fulfilled. For more information, see Database best practices.

5

Verify installation prerequisites

Verify that all prerequisites for the master are fulfilled; see Prerequisites for onsite installation.

6

Install the master and console

See the information that is appropriate for your installation:

7

Perform specific configurations

After the master and console are installed, specific configuration tasks are required, especially if you are installing a super master architecture. See Configuring after onsite installation.

8

Prepare for agent rollout

Roll out the relay agents

Roll out the client agents

Before you can roll out the agent to the relays and clients in your environment, a few preparatory tasks are required, such as importing your license and creating the target groups for the rollouts. For more information, see Rolling out agents.

The installation procedure consists of the following steps:

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