Error Codes

This topic provides the list of all error codes for the individual modules and objects of the BMC Client Management , such as operational rules, rollouts and performance counters. The table displays to which modules/object types and or situations it applies, the error code number, its translation and possibly an explanation where required:

Common Error Codes

The following error codes are common to all modules:

Error Code

Description

0

Done.

1

Operation failed.

2

The calling action is not registered on the agent. Please check if the module is loaded.

3

An action with this name is already registered.

10

The requested object could not be found.

11

An object is already registered under this name.

12

Access denied. Please verify your access rights.

13

Incorrect parameter. Please verify the supplied parameters.

14

Incorrect parameter value. Please verify the values of the supplied parameters.

22

Could not connect to the remote client.

24

HTTP communication problem.

28

The operation was postponed.

30

The keyword does not exist.

990

Connection failed: the host is either unreachable on the given port or there is a wrong SSL configuration

991

Server access denied: wrong login/password supplied.

992

The folder for the specified certificate does not exist!

993

Connection failed: the host is reachable on the given port but the service is not ready yet. Please try again later.

994

Connection reset: the host closed the connection abruptly. Please check your SSL configuration.

995

Connection failed: The device is unreachable. It may be powered off or inaccessible. Make sure that the device and the agent are started and running.

Agent Core

Error Code

Description

14001

The file could not be found.

Custom Packages

Error Code

Description

41001

General error.

41004

Impossible Operation: The package is under construction.

41010

A mapping already exits for this entry.

41011

A file is already mapped to this destination.

Database

Error Code

Description

16001

There is no database connection present.

16002

SQL execution error

16003

No handler found for the required operation.

16010

Login failed.

16020

Invalid group type name.

16021

Group not found.

16022

Invalid group / child relation.

16023

Invalid group / child relation which would cause a circular relationship.

16024

Cannot create a parent/child relation because the child is not allowed to have any or more than 1 parent.

16025

The target data type for the query is not compatible with a device group.

16028

One or more objects could not be assigned.

16029

The device group is assigned to at least one inactive query.

16030

A directory server is already assigned to this group.

16031

A query is already assigned to this group.

16032

This group is not empty, it already contains members.

16033

The group is inactive.

16035

The group is already assigned to query with criteria, it may not be assigned a free query.

16036

This query can not be set to free query. It is assigned to a dynamic group which is assigned to more than one criteria queries.

16040

Bad object type.

16041

Bad object name.

16042

The object can not be deleted as it is currently in use.

16043

The supplied attribute name does not exist.

16044

The requested object is busy.

16045

The device has no GUID.

16046

The device is linked to objects.

16047

This object is used by a query and cannot be deleted.

16048

Mandatory attribute that cannot be deleted.

16049

The user is linked to objects.

16050

Invalid operational step type name.

16051

The operational rule could not found.

16052

The operational rule is already activated.

16053

The operational rule does not have any steps.

16054

The operational rule is assigned indirectly through a device group.

16055

The operational rule can not be modified while it is waiting to be sent.

16056

The rule assignment has been deleted.

16057

The rule has been automatically unassigned.

16058

The group is already assigned to the operational rule.

16059

The operational rule is scheduled.

16060

No query is defined for this subreport.

16061

No columns are defined for this subreport.

16062

Incompatible Format. You must set the format to table, add a second column to your subreport or modify your columns. To use one of the chart formats your subreport must have at least one data column returning a numeric type.

16063

No file could be found for one of the subreports.

16064

The report is larger than 500MB, you can only view it via an export.

16065

No query is assigned to the subreport and the report is not assigned to any device or device group.

16066

The report is assigned to at least one device group.

16067

No report result is available.

16068

The report cannot be deleted as it is currently being generated.

16069

This object is used by a report and cannot be deleted.

16070

License is not valid.

16071

The number of objects permitted by the BMC Client Management license was exceeded.

16072

It is not possible to add {1} scanner(s). You only have a license for {2} scanner(s).

16073

The number of devices to assign is higher than the remaining BMC Client Management licenses.

16074

The BMC Client Management license has expired.

16075

Unable to load the license file. The BMC Client Management master server requires a license for version {1}. Please use your support profile to download an updated license file.

16080

The Administrator does not have the necessary access rights on all parents.

16081

The administrator does not have the necessary access rights on all scans assigned to the scanner.

16082

The administrator does not have the necessary access rights on all scan directories assigned to the scanner.

16090

The query is currently in use, thus its type may not be modified.

16091

This query is assigned to device groups or security profiles. Any modification of the criteria may cause a reevaluation of the group members, thus causing assignments or unassignments of operational rules and/or a reevaluation of the administrators' rights. Are you sure you want to continue?

16092

The sql syntax is not correct.

16093

The query must contain the object type specific table.

16094

The SELECT of the query may not contain operators like AVG, COUNT, MAX, MIN and SUM or sql commands like UNION, INTERSECT, EXCEPT, MINUS

16095

The relation between the group and the directory server cannot be removed, since the group's parent also has a relation to the entry DN.

16096

The group is already assigned to a free query, it may not be assigned an additional query.

16097

The query must start with SELECT.

16098

The query must contain the condition of the group type. For example, GroupTypeID=101 if the query is concerned with device groups.

16099

There are too many synchronization results to display them.

16100

The group or device is already assigned to the monitored object.

16110

An import is already running. Try again later.

16115

The object is already a member of the group.

16116

The object could not be found.

16117

This object type is not available for search actions.

16120

The device is already assigned a transfer window with the same Channel/Shareable settings.

16133

The applications list does not contain any applications.

16134

A Software Catalog update is in progress ({PercentComplete}% complete).nPlease wait before accessing the library.

16136

The licensed software does not contain any applications.

16150

The patch is already assigned to this group.

16151

The patch group is currently being assigned.

16160

Impossible to modify. Assignment is processing.

16161

The operational rule contains steps which are no longer available with the current license.

16162

The operational rule is dependent on other rules that are not assigned to the device.

16163

The device assignment could not be removed because it was effected via a device group. You must remove the device group assignment.

16164

The user assignment could not be removed because it was effected via a user group. You must remove the user group assignment.

16165

The operational rule was assigned to the device via a user. To unassign it you need to unassign the user from the operational rule.

16166

The operational rule associated with the package could not be deleted because it contains more than one step, that is it has at least one step in addition to the package installation step.

16167

This step is referenced by a "Go to step" parameter. Are you sure you want to remove the step?

16168

This operational rule has at least one step for which the parameter "Go to Step" is not defined.

16170

Error

16180

Unavailable functionality, a database update is in progress.

16182

Scanned Device

16183

Unavailable functionality, a database update is required.

16190

The object in the buffer is not compatible with the specified destination.

16191

The Clipboard is empty.

16200

A compliance rule is already assigned to this device group.

16201

The relation must be empty as the compliance rule does not have any criteria groups.

16202

The criteria group relation is empty.

16203

Some constants could not be deleted as they are used by compliance rules.

16204

The compliance rule is inactive and therefore may not be evaluated.

16205

This object is assigned to a dashboard on which you do not have write access.

16206

This alert name already exists.

16207

You have selected a compliance rule/device group combination that is already assigned to an alert.

16208

This object is used by a compliance rule and cannot be deleted.

16210

The administrator account is disabled.

16211

The administrator could not be found.

16220

The access token is invalid.

16221

External Integration is not enabled for the specified user name. Ensure that the user name you specified matches the login specified in BMC Client Management under Global Settings > External Integration.

16222

The operational rule is not available for external integration.

16224

The external interface version is older than the BMC Client Management interface version.

16225

The external interface version is newer than the BMC Client Management interface version.

16226

Operation impossible. This operational rule is in "additional workflow needed" in external integrations.

16227

Remote credentials are required

16240

Device not found

16241

Only one primary user can be assigned to a device.

16242

Agent version is prior to 11.5

16243

A conflict occurred during the device merge.

16246

The device cannot be deleted because it has children.

16304

The rollout server is currently in use.

16305

No user account is assigned to this rollout.

16306

No target is assigned to this rollout.

16307

This device was already added.

16308

You must enter a device name, not a list of devices.

16309

The rollout cannot be deleted as it is currently assigned to at least one rollout server.

16400

The indexation was never launched or is not finished.

16401

A memory error occurred.

16402

No results were found.

16500

The device is already attached to a parent

16501

The device is parent for other devices so it cannot be a child itself

16502

The device is attached to a parent so it cannot have children.

16503

The device cannot be a child of itself.

16504

One or more statuses have not been changed.

16505

This status cannot be removed, devices are using it.

16506

This status cannot be removed, it does not exist.

16507

This status cannot be removed, it is predefined and mandatory.

16550

If you disable the user, it will no longer be possible to assign him operational rules. Are you sure you want to continue?

16551 Device

Some operational rule assignments exist to this device via the selected users. By removing this user-device relation the rules will also be unassigned. Are you sure you want to continue?

16551 User

Some operational rule assignments exist to these devices via the selected user. By removing this user-device relation the rules will also be unassigned. Are you sure you want to continue?

16601

The SCAP package was already imported and you do not have the necessary access right on it. Select another package.

16602

The package validation failed.

16603

This SCAP rule is already added as an exception.

16700

The value must be greater than 100 or 0, if the attribute is not to be displayed.

16701

The data type is incorrect.

16800

The file does not contain any BCM object.

16830

This OSD agent already has a parent.

16831

You cannot modify the role of this repository, it has OSD agents as children.

16832

Impossible to remove this device, it is an image repository and it has OSD agents as children.

16833

You cannot remove this device, it is an OSD Manager and it has children.

16834

The OSD functionnality has undergone major changes. To be able to use the OSD Role you have to upgrade the BCM agent to the latest version.

16835

The OSD functionnality has undergone major changes. To be able to use the OSD Manager you have to upgrade the BCM agent to the latest version.

16836

Impossible to load the OS deployment module

16837

Impossible to unload the OS deployment module

16900

The device is not reachable.

Windows Device Management

Error Code

Description

65050

Command failed

File Store

Error Code

Description

44001

Operation is postponed, an operation is already in progress

44002

File has already been processed by this module, other modules may process it further.

44003

File has already been processed by this module and will be deleted, therefore no other module can process it.

44004

File cannot be managed by this module.

44005

File has a bad address.

HTTP Protocol Handler

Error Code

Description

27001

The device is not reachable.

27002

The server certificate is invalid.

27003

The server certificate key is invalid.

27004

The key does not match the server certificate.

27005

The intermediate authority certificate is invalid.

27006

The root authority certificate is invalid.

27007

Unable to rebuild the certificates chain.

LDAP

Error Code

Description

36001

Invalid LDAP Host Name.

36002

Invalid LDAP Port.

36003

Invalid LDAP Base DN.

36004

Invalid LDAP User DN.

36005

Invalid LDAP Password.

36010

Unable to connect to the LDAP server.

36011

Invalid authentication on the LDAP server.

36012

Bad parameter, the LDAP search could not be executed.

36013

Unable to count the entries in the LDAP search result.

36014

Unable to get DN.

36015

Unable to get the value from the specified DN.

36016

Unable to get DN, it does not exist.

36017

Unable to get DN, too many found.

36019

The synchronization failed. The entry could not be found. Make sure that it was not renamed, moved or deleted.

36050

LDAP pointer is null, there is no connection.

MSI Packages

Error Code

Description

35001

General error.

35002

The Chilli script contains errors and could not be compiled. (Pre and post install scripts)

35003

Error: The package was not renamed, even though the Force Rename parameter is activated.

35004

Impossible Operation: The package is under construction.

NT Event

Error Code

Description

62001

General error.

Operational Rules

Error Code

Description

32001

Failed to get the required function address.

32002

Dependency check during rule execution failed.

32003

The master could not be contacted.

32004

The operational rule module does not have the required master information.

Operational Rule Steps

Error Code

Description

43001

Succeed

43002

Failed

43100

Insufficient RAM installed.

43110

Insufficient free disk space left.

43120

No software name supplied.

43121

Software not found.

43130

Operating system name check failed using full match comparison.

43131

Provided string is not part of the operating system name.

43140

Service not found.

43150

No valid archive file found.

43151

Could not find install script in the archive file.

43152

Failed to extract the install script from the archive.

43153

Too many environment variables currently in use.

43170

At least one file failed to install.

43171

Run command failed.

43172

A file required to be present is absent.

43173

A file required to be absent is present.

43174

Failed to extract files.

43190

Succeeded.

43191

Insufficient disk space.

43192

At least one file does not satisfy the installation rules.

43193

The contents of the package are not suitable for this system.

43194

Failed to create a directory.

43195

Failed to delete a directory.

43196

The archive file is not valid.

43198

Failed to create registry key.

43199

Failed to delete registry key.

43200

Failed to create registry value.

43201

Failed to delete registry value.

43203

Failed to delete file.

43220

Operation cancelled by user.

43221

Operation cancelled due to timeout.

43222

Operation cancelled: no user logged on to the device.

43223

Operation cancelled as the device was in screen saver mode.

43240

Failed to end process.

43241

Process not found.

OS Deployment

Error Code

Description

63001

The OS deployment module is not properly configured. Modify your parameters and run the configuration check.

63002

The OS deployment module initialization process is currently running. This may take several minutes. Try again later.

63003

No running build to cancel.

63004

A build is already running for this project.

63005

Invalid object ID.

63008

A USB support creation is in progress, retry later.

63010

The database insertion of the object failed.

63011

The database update of the object failed.

63012

The database selection of the object failed.

63013

The database deletion of the object failed.

63014

Another target with the same MAC address already exists in this target list.

63015

The Windows edition to be deployed was not specified in the Parameters tab of the target.

63016

The target device list is empty. At least one device is required to proceed.

63020

FAT32 partition bigger than 32 GB.

63021

Total partition size bigger than disk.

63022

Physical partition index found twice.

63023

"Extend" partition field found active twice.

63024

Partition label found twice.

63025

Partition letter found twice.

63026

Partition order number found twice.

63027

"Active" flag found set twice.

63030

The Windows AIK toolkit or one of its required element could not be found.

63031

The Trivial FTP server check failed.

63032

Access to the root driver cache path failed.

63033

The DHCP server check failed.

63034

The status update failed.

63035

The TFTP local path and the TFTP UNC path do not match.

63036

Could not find a share for the local TFTP path. The share may be missing or the path is invalid.

63037

The internal TFTP server failed to start. Check that no other application use the UDP port 69.

63038

The internal DHCP gateway failed to start. Check that no other application use the UDP port 67.

63039

The Windows ADK toolkit or one of its required elements could not be found.

63040

Incorrect .inf file.

63041

File .inf not found.

63042

Driver root directory not found in the database.

63043

Driver root directory creation failed.

63044

Previous file deletion failed.

63045

Storage folder creation failed.

63046

Source folder opening failed.

63047

Too many files around the .inf file.

63048

Driver copy failed. Insufficient credentials or disk space.

63049

The INF file path contains the driver cache path.

63050

The write access test failed for the specified UNC path. Please check the access rights.

63051

The connection to the specified UNC path failed. Please check the path and access rights.

63052

The impersonation required to check UNC path and credentials failed.

63053

The specified UNC does not follow the standard UNC path format (for example: servershare).

63054

The share name is missing from the specified UNC path (for example: servershare).

63055

The UNC path could not be found. Please check the path.

63057

The specified UNC path failed the check for unknown reasons.

63058

The WIM image file could not be found at the specified location.

63059

The static IP address was not entered for at least one target device!

63060

The static IP addresses of the targets are identical!

63061

Impossible to apply driver!

63062

Impossible to remove the driver!

63063

Impossible to clear drivers!

63065

The image path is not valid for a Vista setup, but is valid for an XP Setup.

63066

The image path is not valid for an XP setup, but is valid for a Vista Setup.

63067

The image path does not end with a .wim extension.

63068

The image path must point to the folder containing an I386 or AMD64 subfolder. Please select the parent folder to solve this problem.

63069

The driver already exists in the database.

63070

The project build failed because it conflicts with the active project \{ProjectId\} on the MAC address or PXE Mask \{MacAddress\}. nPlease disable the project or target responsible for this conflict to continue.

63071

Another PXE menu is already active with this scope. Deactivate it, then try again.

63072

Proxy not found.

63073

Unknown network interface.

63074

Session not found.

63075

BIOS type mismatch, UEFI only and Legacy only are not compatible.

63078

The project is configured as Legacy but no Legacy compatible disk configuration is assigned to the target list. Please assign a Legacy compatible disk configuration (MBR) to the target list.

63079

The project is configured as UEFI but no UEFI compatible disk configuration is assigned to the target list. Please assign an UEFI compatible disk configuration (GPT) to the target list.

85001

Failed to erase existing export

85002

Disk read error of file not found

85003

Disk write error

85004

Source data read error

85005

Metadata file not found

85006

Metadata file has bad format

85007

Update from reference failed

85008

Bad checksum

Patch Management

Error Code

Description

53001

The missing patch/service pack scan failed.

53003

Wrong MS XML version.

53004

The patch manager database update is in progress.

53005

The Patch Manager could not retrieve the information from the server. Please check your settings.

Performance Counter

Error Code

Description

48001

General error.

Power Management

Error Code

Description

58001

Initiation failed.

58002

Unsupported OS.

58003

Not enough memory.

58004

No user logged.

Privacy

Error Code

Description

8001

A session identifier is required.

8002

Invalid session ID.

8003

The session has expired.

Relay

Error Code

Description

33001

Device unreachable

Rollout

Error Code

Description

32

Failed to normalize the directory

33

Failed to create the temporary directory

34

Failed to change the directory

35

Failed to get the directory

36

Unknown archive header

37

Unexpected end of archive

38

Failed to read the archive

39

Failed to decompress the archive

40

Unexpected archive header

41

Failed to open the file

42

Memory allocation failed

43

Failed to initialize the ZLib

44

Failed to detect the marker

45

The directory could not be created

46

The file could not be created

47

Impossible to write to the file

48

The process could not be created

49

Command was canceled

61

Failed to detect a remote share to connect to

62

Memory allocation error

63

Unsupported system

64

Missing parameter

65

Missing system variable

66

Agent version could not be detected

67

Agent build number could not be detected

68

Agent installation directory could not be detected

69

Agent service could not be detected

70

Windows directory could not be detected

71

Agent cannot be upgraded

72

A Master agent has been detected

73

More than one agent detected

74

More than one operation requested

75

No operation requested

76

Agent is already installed

77

Failed to compare versions

78

Directory could not be deleted

79

Directory could not be created

80

The file does not exist

81

Failed to open the file

82

Failed to read the file

83

Failed to decrypt the file

84

Insufficient access rights

85

Extraction impossible

86

Failed to create the event (progress bar)

87

Failed to create the thread (progress bar)

88

Failed to treat the key

89

Impossible to create the process

90

Impossible to treat the version

91

Failed to delete the driver

92

Failed to create the auto-extractible file

93

Failed to initialize OpenSSL

94

Process timeout

95

Process error

96

An agent is already installed with a different version

97

An error occurred while opening the service

98

An error occurred while stopping the service

99

An error occurred while starting the service

100

An error occurred while deleting the service

101

An error occurred while creating the service

102

Failed to start msiexec

103

It is not authorized to install an older version

104

Invalid archive

105

Registry key could not be found

106

Registry key could not be deleted

107

Registry key value could not be deleted

108

Registry key could not be enumerated

109

Registry key could not be created

110

Registry key value could not be created

111

No agent found

112

Failed to rename the file

113

Failed to compile the Chilli script

114

Failed to execute the Chilli script

115

No system directory was found

116

Failed to delete the file

117

The directory does not exist

118

Failed to create the file

119

RPM Package not found

120

Binary RPM not found

121

RPM error

122

Service not registered

123

An error occurred during the service registration

124

The installers do not match

125

The operating system is not supported.

127

Failed to execute self-extractible file.

30001

The device cannot be reached

30002

Failed to connect to the remote service controller

30003

Maintenance operation found

30004

Failed to create the remote service

30005

Failed to start the remote service

30006

File copy error

30007

Rolling out a Windows agent requires a Windows Rollout server.

30008

Failed to modify the file rights

30009

Execution error

30010

Access denied

30011

Invalid network address

RPM Packager

Error Code

Description

52001

General error.

52002

Error: The package was not renamed, even though the Force Rename parameter is activated.

52003

The package is empty.

52004

Impossible Operation: The package is under construction.

52005

Error: The package was not renamed, even though the Force Rename parameter is activated.

52009

A reboot is needed.

Security Products Management

Error Code

Description

81001

Browser not found

81002

Browser is not the default one

81003

No antivirus product found

81004

Firewall not enabled

81005

File date signature is older than the chosen number of days

81006

Installed Product with chosen regex has not been found

81007

Real-time protection is inactive.

81008

No product was found.

81009

No option is selected.

81010

No files are selected.

81501

General Opswat Framework error.

81502

This action is currently not available for this product.

81503

Invalid arguments

81504

Object/Component is in invalid state

81505

Object/component cannot be created, since it already exists

81506

The object or component could not be found.

81507

OESIS dll signatures failed checksum verification

81510

Failure in core API call

81511

Maximum amount of objects has been reached

81512

Object/component has already been initialized

81513

Invalid local path

81514

Cannot initialize OESIS database

81515

OESISCore was not initialized

81516

OESIS database access failure

81517

License is not valid for current method call

81530

Method cannot be performed due to the state of the integrated software product. Product or some of its components may not be installed

81531

DB integrity failure

81533

Access violation

81534

IO error

81535

Input parameters sent to method invocation do not match the expected signature

81536

Output parameters returned from method invocation do not match the expected signature

81537

Insufficient privileges

81538

The operation has timed out

81540

A critical error has occurred

81541

The network location was not accessible

81542

The product requires a reboot before it can continue

81550

The product requires a reboot before it can continue

81551

User attempts to use callback functionality without initializing the callback

81552

Failed to create a new callback thread

81553

Error in connecting to 32-Bit Proxy

81554

Error in communicating with 32-Bit Proxy

Snapshot Packager

Error Code

Description

34001

The Chilli script contains errors and could not be compiled. (Pre and post install scripts)

34009

A reboot is needed.

Virtual Infrastructure Management

Error Code

Description

50001

The virtual machine was not found.

50002

Failed to change state.

50003

Wrong MS XML version.

Web API

Error Code

Description

82001

A session identifier is required.

82002

Invalid session ID.

82003

The session has expired.

Windows Services

Error Code

Description

38001

Unknown system error

38002

The specified database does not exist

38003

The service handle is invalid

38004

Invalid parameter

38005

Invalid service name

38006

The service does not exist

38007

The service binary file could not be found

38008

An instance of the service is already running

38009

The database is locked

38010

The service depends on a service that does not exist or has been marked for deletion

38011

The service depends on another service that has failed to start

38012

The service has been disabled

38013

The service did not start due to a login failure

38014

The service has been marked for deletion

38015

A thread could not be created for the service

38016

Request timeout

38017

The service cannot be stopped because other running services are dependent on it

38018

The requested control code is not valid, or it is unacceptable to the service

38019

The requested control code cannot be sent to the service

38020

The service has not been started

38021

The system is shutting down

38022

A circular service dependency was specified

38023

The name already exists in the services database

38024

The account name is invalid

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Comments

  1. Gina Fevrier

    Hi Jubin Thomas,

    In the text below, there are line returns (nn an n).  Could you please remove these?

    Thanks,

    Gina

     

    16062

    Incompatible Format.nnYou must set the format to table, add a second column to your subreport or modify your columns.nTo use one of the chart formats your subreport must have at least one data column returning a numeric type.

    Apr 11, 2017 10:37