Working with the Integration Maintenance Tool
Working with the Integration Maintenance Tool
This section provides instructions for using the BMC Client Management - BMC Atrium CMDB Integration Maintenance Tool.
The Maintenance Tool provides a common tool to access diagnostics and utilities. You can use the Maintenance Tool to review logs or configuration parameters. The Maintenance Tool also provides the Log Zipper utility that collects and archives log files and operating system information that BMC Customer Support might need to help you troubleshoot problems.
Executing the Maintenance Tool
From the installation directory of the product, open the <Installdir>/ bcmcmdbintegration folder.
- Execute the following file to open the Maintenance Tool:
Windows: BCMCMDBIntegrationMaintenanceTool.cmd
Linux: BCMCMDBIntegrationMaintenanceTool.sh The following tabs are displayed:
- Logs
- Configuration
- Health Check
Encrypt
Viewing the installation logs
When you run the BMC Client Management - BMC Atrium CMDB Integration installer or uninstaller a log file is created in the BMC Client Management - BMC Atrium CMDB Integration Maintenance Tool. To view these logs proceed as follows:
- Open the Maintenance Tool.
- Click the Logs tab.
To view the installation log, click Install Log .
To view the installation log, click Uninstall Log .
- To view the configuration log, click Configuration Log .
- To open the folder that contains the log files, click Browse to Log .
Zipping logs for Customer Support
Installation issues and application issues can occur during installation or application use. You can use the Log Zipper, which is part of the BMC Client Management - BMC Atrium CMDB Integration Maintenance Tool, to zip all the log files that are necessary to debug issues. This action is required when you want to send the logs to Support for error investigation.
- Open the Maintenance Tool.
- Click the Logs tab.
To zip all log files for Support, click Zip Logs .
To zip all registered product logs on the computer, click Zip All Logs .
- Send the BCMCMDBIntegrationLogs.zip output file from the temp directory to BMC Customer Support.