Starting the agent

The following topic guides you through the startup of all parts of the software and through your first login to the CM console .

The CM agent installed on the master should start up automatically. To verify this, you must proceed as follows, depending on your operating system. If your agent should not be running for any reason you can also find out how to start it. This process is also valid for the startup of the client agents, therefore you can also find a paragraph for MAC, which is not available as a master agent.

After these agents are running they enter their data into the Client Management database on the master.

The CM agent icon should be displayed in the systray of your master server or client when the agent is running. It can be one of the following colors, indicating a specific status:

Starting the client agent on Windows

The CM agent icon should be displayed in the systray of your master server or client when the agent is running. It can be one of the following colors indicating a specific status:

• The icon is gray during the agent's initialization.
• The icon is blue when the agent is running.
• The icon is green or flashing green when an operation is in progress.
• The icon is red when the agent tries to carry out an unauthorized action or access.
• The icon turns yellow when the local device is taken over through remote control.
• The blue icon shows a package when packages and operational rules are advertised to the client and are available for download and installation.

If you want to start a stopped agent you need to do so via the Services window of the Control Panel. If you double-click it, a graphic agent interface opens giving the administrator(s) access to various modules and settings related to this agent. The administrator can modify settings and actions via this interface.

The CM agent installed on the master should start up automatically. This can be checked by typing ps -ax | grep mtxagent and pressing the Enter key. The console or terminal window should return: /usr/local/bmc-software/client-management/master /bin/mtxagent as one of the running processes in the process list that is now displayed.

To start or stop the agent type the following command into a terminal window:

Starting the agent on Linux

Starting the client agent on Mac

The CM agent installed on a Mac device should start automatically after a device reboot. This can be checked by typing ps -eaf |grep mtxagent and pressing the Enter key. The console or terminal window should return: /usr/local/bmc-software/client-management/client /bin/ as one of the running processes in the process list that is now be displayed.

If the agent does not start type the following into a terminal window:

then press your Enter key. The agent starts now.