Working with reports
BMC Remedy ITSM provides a variety of predefined reports to give you quick and easy access to information about your system. Use the Report console to generate these reports. If the predefined reports return more information than you need, you can manage the scope of the report using qualifications. See the following topics:
- Generating a standard report
- Using qualifications to generate a report
- Using advanced qualifications to generate a report
- Showing or hiding Crystal Reports
From the Applications menu, choose Quick Links > AR System Report Console to view customized reports. This release of BMC Remedy ITSM integrates the Crystal Reports from version 7.6.00 and Web (BIRT) reports from version 7.6.01. On the web interface, a number of reports are available in the Web (BIRT) format. Additional Crystal Reports are available only if users have a valid Crystal Reports license and have chosen to install them for the web at the time of installation.
Customer Support can only provide limited assistance if you modify predefined reports and have a reporting problem. In addition, there is no guarantee that BMC Customer Support can solve problems that result from these modifications. The standard reports included with the BMC Remedy ITSM application are designed to be used without modification.
If your database does not support the Not Equal To argument in this format: "\!=", the content of your reports can be affected. Reports that have additional qualifications that filter out Group By fields (for example, 'Department' \!= "Engineering") also filter out the specified conditions and records that have Group By fields set to Unspecified or Null. Check with your system administrator to determine whether your database supports this form of the Not Equal To argument.