This section describes common BMC Remedy IT Service Management user scenarios that you encounter as IT support staff. Calbro Services user personas help to illustrate the user scenarios. The typical steps described by these user scenarios are in keeping with BMC best practices as outlined by BMC Service Management Process Model (BMC SMPM).
The user scenarios indicate people that are included with sample data. For each of these people, the user name is the person's first name, and the password is password.
The user scenarios do not necessarily refer to specific Calbro Services sample data (for information about Calbro Services, see Calbro Services company example). To follow the user scenarios, in some instances, you might need to create your own sample data (for example, bulk inventory CIs). In addition, you might need to grant additional permissions to certain users.
Consult the following use cases for information on how to achieve value with the product BMC Asset Management.
|Purchasing software and assigning a license||Managing licenses more accurately.|
BMC Asset Management
|Scheduling regular maintenance on a network printer||Managing assets and setting up required maintenance schedules for them.||BMC Asset Management, BMC Change Management|
|Purchasing a laptop for a new employee||Automating purchase requisition for common hardware requirements.||BMC Asset Management, BMC Change Management|
|Investigating inaccurate CI data||Ensuring that complete and accurate information about the organization's assets.||BMC Asset Management|
|Making sure that scheduled changes to CIs do not impact business services||Reducing the impact of asset changes to business services.||BMC Asset Management|
|Setting up the Software License Management process|
Discover and manage licenses across the organization.
|BMC Asset Management|