Maintenance is an ongoing activity. BMC Asset Management provides a way for you to track the ongoing license compliance for the software. Tracking compliance is rule-based and can vary based on the license agreement for the specific software and specific vendor.
To manage the health of the software, you can use the following BMC products:
BMC Service Desk
|Manage incident requests, problem investigations, and known errors related to the software.|
|BMC monitoring software||Monitor application and server performance using programs such as BMC ProactiveNet Analytics, BMC Performance Manager, and BMC Transaction Management.|
|BMC Service Level Management||Manage service level agreements related to the software.|
|BMC Service Impact Manager|
Track the impact to the company if the software has issues.