A configuration item (CI) represents any component of an infrastructure. For example, a CI can represent a hardware component or software component, a service, an inventory location, and a network (LAN or WAN). CIs can vary widely in complexity, size, and type, from representing an entire system to representing a single component.Configuration administrators use the CI forms to create CIs and track them throughout their lifecycle. Throughout the CI lifecycle, configuration administrators manage costs, software licenses, and contracts. They schedule resources and perform other activities.
The following topics provide more information: