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This documentation supports the 9.1 version of Asset Management.

To view the latest version, select the version from the Product version menu.

Remedy Asset Management 9.1 ... Using Working with CIs Working with outages

CI unavailability lifecycle




The CI unavailability lifecycle supports the following status changes, as shown in the table below. A CI Unavailability record is Open if the status is not Restored.

Status changes in the CI unavailability lifecycle

Your action

If CI Unavailability records apply

If no CI Unavailability records apply

Change the status of a CI from Up to Down.

An unavailability record exists dialog box appears.

A dialog box appears. You can create a new unavailability record.

Update a CI while its status is Down.

Nothing happens.

A dialog box appears. You can create a new unavailability record.

Change the status of a CI from Down to Up.

A dialog box appears. You can update the CI Unavailability record.

Nothing happens.

Update a CI while its status is Up.

A dialog box appears. You can update the CI Unavailability record.

Nothing happens.

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Last modified by Priya Shetye on Oct 20, 2015
task ci_unavailability cis

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Creating outage information
Managing decommission schedules
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