This documentation supports the 9.1 version of Asset Management.

To view the latest version, select the version from the Product version menu.

9.1.01: Service Pack 1

This table provides information about fixes and updates in this service pack, and provides instructions for downloading and installing the service pack.

Updates in Service Pack 1This release includes only defect fixes. For more information about enhancements in BMC Remedy ITSM Suite, see Service Pack 1 enhancements.
Known and corrected issues
  • Known and corrected issues
  • Application installation and upgrade known and corrected issues in BMC Remedy IT Service Management Deployment documentation.
Downloading the service packFor download instructions, see Downloading the installation files.
Installing the service pack

If you are installing the product for the first time, see  Installing BMC Remedy ITSM  in BMC Remedy IT Service Management Deployment documentation.

If you are installing this service pack as an upgrade, see  Upgrading BMC Remedy ITSM in BMC Remedy IT Service Management Deployment documentation.

Note: Install BMC Remedy Action Request (AR) System 9.1 Patch 1 and BMC Atrium Core 9.1 Patch 1 before installing Service Pack 1 of BMC Remedy IT Service Management (ITSM) 9.1. Some of the functionalities of BMC Remedy applications at version 9.1 Service Pack 1 do not work as expected without BMC Remedy AR System 9.1 Patch 1 and BMC Atrium Core 9.1 Patch 1. For example, Remedy Single Sign-on (RSSO) configured for SAML authentication has a dependency on BMC Remedy AR System sever 9.1 Patch 1. See, Installing BMC Remedy AR System and Installing BMC Atrium Core

What else changed in this release

In this release, note the following significant changes in the product behavior:


Product behavior in versions earlier than 9.1 service pack 1

Product behavior in version 9.1 service pack 1

Option to schedule the start of a reconciliation job

You had two options as Yes or No. If you set the option to Yes, the reconciliation job starts in all of the following cases:

  • Creation and modification of CI's.
  • Creation and modification of people records.

You can configure when you want to run the reconciliation job. The available options are:

  • Inline
  • Scheduled
  • Continuous

For more information, see BMC Asset Management settings.

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