9.1.01: Service Pack 1
This table provides information about fixes and updates in this service pack, and provides instructions for downloading and installing the service pack.
| Updates in Service Pack 1 | This release includes only defect fixes. For more information about enhancements in BMC Remedy ITSM Suite, see Service Pack 1 enhancements. |
|---|---|
| Known and corrected issues |
|
| Downloading the service pack | For download instructions, see
Downloading the installation files.
|
| Installing the service pack | If you are installing the product for the first time, see
Installing BMC Remedy ITSM
If you are installing this service pack as an upgrade, see
Upgrading BMC Remedy ITSM
Note: Install BMC Remedy Action Request (AR) System 9.1 Patch 1 and BMC Atrium Core 9.1 Patch 1 before installing Service Pack 1 of BMC Remedy IT Service Management (ITSM) 9.1. Some of the functionalities of BMC Remedy applications at version 9.1 Service Pack 1 do not work as expected without BMC Remedy AR System 9.1 Patch 1 and BMC Atrium Core 9.1 Patch 1. For example, Remedy Single Sign-on (RSSO) configured for SAML authentication has a dependency on BMC Remedy AR System sever 9.1 Patch 1. See, Installing BMC Remedy AR System 9.1.00.001 and Installing BMC Atrium Core 9.1.00.001. |
What else changed in this release
In this release, note the following significant changes in the product behavior:
| Update | Product behavior in versions earlier than 9.1 service pack 1 | Product behavior in version 9.1 service pack 1 |
|---|---|---|
Option to schedule the start of a reconciliation job | You had two options as Yes or No. If you set the option to Yes, the reconciliation job starts in all of the following cases:
| You can configure when you want to run the reconciliation job. The available options are:
For more information, see BMC Asset Management settings. |
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