9.1.01: Service Pack 1
This table provides information about fixes and updates in this service pack, and provides instructions for downloading and installing the service pack.
|Updates in Service Pack 1||This release includes only defect fixes. For more information about enhancements in BMC Remedy ITSM Suite, see Service Pack 1 enhancements.|
|Known and corrected issues|
|Downloading the service pack||For download instructions, see|
|Installing the service pack|
If you are installing the product for the first time, see in BMC Remedy IT Service Management Deployment documentation.
If you are installing this service pack as an upgrade, see in BMC Remedy IT Service Management Deployment documentation.
Note: Install BMC Remedy Action Request (AR) System 9.1 Patch 1 and BMC Atrium Core 9.1 Patch 1 before installing Service Pack 1 of BMC Remedy IT Service Management (ITSM) 9.1. Some of the functionalities of BMC Remedy applications at version 9.1 Service Pack 1 do not work as expected without BMC Remedy AR System 9.1 Patch 1 and BMC Atrium Core 9.1 Patch 1. For example, Remedy Single Sign-on (RSSO) configured for SAML authentication has a dependency on BMC Remedy AR System sever 9.1 Patch 1. See, Installing BMC Remedy AR System 9.1.00.001 and Installing BMC Atrium Core 9.1.00.001.
What else changed in this release
In this release, note the following significant changes in the product behavior:
Product behavior in versions earlier than 9.1 service pack 1
Product behavior in version 9.1 service pack 1
Option to schedule the start of a reconciliation job
You had two options as Yes or No. If you set the option to Yes, the reconciliation job starts in all of the following cases:
You can configure when you want to run the reconciliation job. The available options are:
For more information, see BMC Asset Management settings.