Using social collaboration
This release of BMC Remedy ITSM integrates chat functionality, RSS feeds, and Twitter notifications with the BMC Remedy ITSM applications. Users can now use these tools to collaborate with IT support users, such as Service Desk agents, or as additional notification options.
Note
For information about configuring social collaboration options, see Configuring social collaboration.
The following topics are discussed:
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Where to go from here
For more information about subscribing to RSS Feeds, see Subscribing to RSS feeds.
For more information about using chat, see Using chat.
For more information about receiving BMC Remedy ITSM broadcasts on Twitter, see Receiving BMC Remedy ITSM broadcasts on Twitter.
Related topics
Enabling chat, Twitter notifications, and RSS feeds
Configuring chat settings
Defining RSS feeds
Configuring the Twitter integration
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