Using social collaboration
This release of BMC Remedy ITSM integrates chat functionality, RSS feeds, and Twitter notifications with the BMC Remedy ITSM applications. Users can now use these tools to collaborate with IT support users, such as Service Desk agents, or as additional notification options.
For information about configuring social collaboration options, see Configuring social collaboration.
The following topics are discussed:
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Where to go from here
For more information about subscribing to RSS Feeds, see Subscribing to RSS feeds.
For more information about using chat, see Using chat.
For more information about receiving BMC Remedy ITSM broadcasts on Twitter, see Receiving BMC Remedy ITSM broadcasts on Twitter.