Using social collaboration
This release of BMC Remedy ITSM integrates chat functionality, RSS feeds, and Twitter notifications with the BMC Remedy ITSM applications. Users can now use these tools to collaborate with IT support users, such as Service Desk agents, or as additional notification options.
The following topics are discussed:
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Where to go from here
For more information about subscribing to RSS Feeds, see Subscribing-to-RSS-feeds.
For more information about using chat, see Using-chat.
For more information about receiving BMC Remedy ITSM broadcasts on Twitter, see Receiving-BMC-Remedy-ITSM-broadcasts-on-Twitter.
Related topics
Enabling-chat-Twitter-notifications-and-RSS-feeds
Configuring chat settings
Defining RSS feeds
Configuring the Twitter integration