The role of BMC Atrium Integration Engine

The BMC Atrium Integration Engine product enables you to transfer data between an external datastore and BMC Atrium CMDB. It consists primarily of the Data Exchange application and the AIE service. The Data Exchange application is a BMC Remedy AR System application that enables you to map source and destination fields, schedule data transfers, and configure other options. The AIE service performs the actual data transfer based on the settings in the Data Exchange application. These two components can reside on different computers.

For example, if you are using BMC BladeLogic Client Automation, the BMC Atrium Integration Engine transfers data from the BMC BladeLogic Client Automation Inventory database to BMC Atrium CMDB.

Before you run the AIE service

SWLM requires that each CI specify a company, but BMC BladeLogic Configuration Automation does not populate the Company field. Before you run the AIE service the first time, you must specify a default company. In the BMC Remedy ITSM Application Administration Console, on the Custom Configurations tab, choose Asset Management > Advanced Options > Asset Management Settings. From the Asset Management Settings, you can specify a default company.

Start the BMC Atrium Normalization Engine job CDI_Continuous_NEJob, which is installed by BMC BladeLogic Client Automation Configuration Discovery Integration for CMDB. This job must be restarted whenever the BMC Remedy AR System server is restarted.