Customizing approval emails
For information about modifying the format of the emails, see Customizing the template in the BMC Remedy AR System documentation.
To customize the content of approval emails
Log on to a browser as a BMC Remedy AR System administrator and open the SYS:Notification Messages form.
Click the following figure to expand it.
Locate the notification message that is defined for email approvals for the application:
Application
Notification message
BMC Asset Management
AST-APR-ApprovalNTForIndividual
BMC Change Management
CHG-APR-ApprovalNTForIndividual
BMC Service Request Management
SRM-REQ-Approver_Notification
BMC Release Management
RMS-APR-ApprovalNTForIndividual
BMC Knowledge Management
RKM-APR-ApprovalNT
Update the text in the Email Message Body box with the customized email content.
Use HTML tags to create and format the email message content.To include additional fields in the email message, click the down arrow
next to the Email Message Body field and select a field from the list.
To add fields that are not listed, see the details for the SYS-Notification Messages form in System Events and Message Catalog for the Notification Engine.
Field names are enclosed in # tags.Note
For fields that you select from the list, notification workflow translates the field variables into the actual field contents before sending the notification message. If you add fields that are not in the list, notification workflow must be customized. For more information on email fields and workflows, see Defining a workflow to send email notifications in the BMC Remedy AR System documentation.
- Save the form.
Your approval email message will display the fields that you included in the Email Message Body field.
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