Configuring CI notifications

When the status code for a CI changes, the status code value is automatically compared with the contents of the Configure CI Notifications form. You use this feature to configure CI notifications so that when a CI's status is set to a particular option, the person who uses, manages, or supports (and so on) the CI is notified. When a match is found, the appropriate person on the CI is notified of the status change. The notification is sent by the method specified in the People form. CI Notifications can be configured, for example, to notify the people when the computer systems they support go down.

To create CI notifications

1. From the Application Administration Console, click the Custom Configuration tab.
2. From the Application Settings list, choose Asset Management > Advanced Options > CI Notifications, and then click Open.
   The Configure CI Notifications form appears.
3. From the CI Status list, select a status.
   To create a CI notification to notify support people when computer systems go down, select Down.

   Tip

   You can click Select Notifications to view the list of all combinations of CI notifications stored in the Configure CI Notifications form.

4. From the Who to Notify list, select who should be notified based on whether they own, support, or created (and so on) the CI.
   To continue with the example, select Supported By.
5. From the CI Type list, select the type of CI this notification is based on.
   For example, if you select a CI Type of Computer System, the notification applies only to computer systems.
6. Optionally, you can further restrict the notification based on company and product categorization by performing the following steps:
   1. From the Company list, select the company to which the CI belongs.
      To continue with the example, select Calbro Services.
   2. From the Categorization Tier lists, select the categorization structure of the CIs you want to flag for notification.
      To continue with the example, select Hardware for Product Categorization Tier 1, Processing Unit for Product Categorization Tier 2, and Other Type of Processing Unit for Product Categorization Tier 3.
   3. Select values for Product Name and product Model/Version.
7. Click Add to create a notification for this CI categorization combination.
8. Repeat the procedure to create notifications for each combination of CI status and person who should be notified.

To modify or delete CI notifications

1. From the Application Administration Console, click the Custom Configuration tab.
2. From the Application Settings list, choose Asset Management > Advanced Options > CI Notifications, and then click Open.
3. On the Configure CI Notifications form, click Select Notifications.
   The Select Existing Notification dialog box is displayed listing the various notification combinations configured for your site (including default notifications).
4. Select the notification to modify or delete and click Select.
   The selected notification information is added to the form.
5. Perform one of the following actions:
   • Edit any of the fields and click Modify.
   • Click Delete to delete the notification.