Working with outages
CI unavailability, or outage, is the actual down time of a CI. Unavailability might be due to scheduled maintenance (the record is created from a change request) or an unexpected problem (the record is created from an incident).
For example, the change manager at Calbro Services creates a change request for a server upgrade and creates a CI unavailability record from the request. The configuration administrator at Calbro Services can open the CI unavailability record and add financial information about the cost of unavailability.
You can create CI unavailability records only for the following CI types:
- Application Infrastructure
- Application Service
- Application System
- Business Service
- Computer System
- NT Domain
- Software Server
The following topics are provided: