This documentation applies to the 8.1 version of Asset Management, which is in "End of Version Support." You will not be able to leave comments.

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Returning purchase items from a CI

If an item has been received and a CI was created for it, a configuration administrator can return or replace the item from the CI.

To return an item from a CI

  1. Open a CI, as described in Using search.
  2. From the navigation pane, choose Functions > Returns.
  3. In the Return Receipts dialog box, click Create.
  4. In the Return Information dialog box, from the Type list, select whether you are returning or replacing the item.
  5. (Optional) In the RMA field, specify a Return Materials Authorization (RMA) number.
  6. In the Quantity to Return field, specify the number of items being returned or replaced.
    This number cannot be greater than the number remaining to be received.
  7. In the Reason for Return field, provide a reason for the return.
  8. Click OK.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.