Working with CIs

A configuration item (CI) represents any component of an infrastructure. For example, a CI can represent a hardware component or software component, a service, an inventory location, and a network (LAN or WAN). CIs can vary widely in complexity, size, and type, from representing an entire system to representing a single component. Configuration administrators use the CI forms to create CIs and track them throughout their lifecycle. Throughout the CI lifecycle, configuration administrators manage costs, software licenses, and contracts.

You can perform several tasks on the Configuration Items (CIs). For example, creating new CIs, changing the attributes of the existing CIs,  and searching the CIs by using different search filters.

The following topics are provided:

• Configuration item class and sub-class
• Searching for CIs
• Creating and modifying CIs
• Performing additional functions on the CI form
• Working with configurations