This documentation supports the 21.05 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the product version menu.

Viewing software usage details

Viewing software usage helps you identify whether the software is either over- or under-utilized in your organization. You can take harvesting action based on the information that you see. You can also plan future purchases and discontinue unneeded licenses. This information enables companies to be audit compliant and optimize IT expenses. You can view this information from the SAM Console and from the navigation pane.

Important

For software usage to be enabled with BMC Helix ITSM: Asset Management, you must configure your software usage provider in the AST:ConfigUsageProvider form.
For example, if you are using BMC BladeLogic Client Automation (BBCA) as your desktop discovery, you can set up the AST:ConfigUsageProvider form with the BBCA software usage federated class BCAC_SoftwareUsage.

To view software usage from the SAM Console

  1. Open SAM Console.
  2. Select one or more certificates, and click View Usage.
    The Software Usage by Certificate screen is displayed.
  3. In the navigation pane under Defined Searches, define your search criteria for certificates:

    Defined SearchesDescription
    By ComputerYou can view certificates by All or Non Deployed Computer.
    By StatusYou can view certificates by All, Expired, In Compliance, Out of Compliance, or Unknown.
    By UsageYou can view certificates by All, Not used in the past 180 days, Not used in the past 30 days, or Not used in the past 90 days.
    In the table, you can view detailed information about software usage of the certificate currently selected by clicking the options. In the lower part of the screen, you can view related users to the computer system where the software product has been installed.
    View CertificateDisplays the License Certificate Information screen. You can view and modify the information.
    View ProductDisplays the CI Information screen pertaining to the related software product. You can view and modify the information.
    View Computer SystemDisplays the CI Information screen pertaining to the Computer System. You can view and modify the information.
    Usage ReportGenerates a software usage report for the certificates currently displayed in the usage table. The report displays the following information about the certificate: the Software Product, Computer System, Certificate, Install Date, Last Used, Times used in 30 days, Times used in 90 days, and Times used in 180 days. You can export or print the report.
  4. To exit, click Close.

To view software usage from the navigation bar

  1. Open SAM Console.
  2. Click Functions, and then click Software Usage.
  3. Select the Company. a Manufacturer and a Product Name
  4. In the navigation pane under Defined Searches, you can define your search criteria for software products by the following options:

    Defined SearchesDescription
    By ComputerYou can view certificates by All or Non Deployed Computer.
    By StatusYou can view certificates by All, Expired, In Compliance, Out of Compliance, or Unknown.
    By UsageYou can view certificates by All, Not used in the past 180 days, Not used in the past 30 days, or Not used in the past 90 days.
    In the table, you can view detailed information about software usage of the certificate currently selected by clicking the options. In the lower part of the screen, you can view related users to the computer system where the software product has been installed.
    View CertificateDisplays the License Certificate Information screen. You can view and modify the information.
    View ProductDisplays the CI Information screen pertaining to the related software product. You can view and modify the information.
    View Computer SystemDisplays the CI Information screen pertaining to the Computer System. You can view and modify the information.
    Usage ReportGenerates a software usage report for the certificates currently displayed in the usage table. The report displays the following information about the certificate: the Software Product, Computer System, Certificate, Install Date, Last Used, Times used in 30 days, Times used in 90 days, and Times used in 180 days. You can export or print the report.
  5. To exit, click Close.
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