This documentation supports the 21.05 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the product version menu.

Incorrect CIs are related to a software license certificate

When the License Engine runs, it relates incorrect CIs to a software license certificate.

Issue symptom

Incorrect CIs are related to a software license certificate

The following table provides the issue scope and resolution: 

Issue scope


Categorization is too broad. Many CIs match the specified configuration.

View the license certificate as described in Reviewing, upgrading, and updating software license certificates. Make sure that the product name is specified.

Connection questions are not answered correctly.

View the license certificate and check the answers to connection questions. For more information on connection questions, see Overview of Software License Management.

Connection questions must be answered correctly to connect the correct CI to the certificate.

The license type is not correctly configured. When creating a license type, an administrator specifies how the connection question and answers map to CIs in BMC CMDB. An error can result in incorrect CIs being related to the certificate.

An administrator can examine the license type and also check the connection question as described in Overview of Software License Management.

Was this page helpful? Yes No Submitting... Thank you