This documentation supports the 21.05 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the product version menu.

Decommissioning schedule

The virtualization administrator, configuration manager, or change coordinator can create a decommission schedules to drive the decommission process. If a decommission schedule is related to a virtual machine (VM), the owner of the VM receives notification of the upcoming decommission.


A configuration item (CI) for a VM is related to a CI for virtual settings data, which includes the proposed decommission date. When the CI for the VM is attached to the schedule, the proposed decommission date stored in the CI's related virtual settings data becomes the proposed decommission date in the Schedule Information form.


Upon receiving notification, the VM owner can request an extension of the proposed decommission date so that the VM is available for use. If the VM owner does not request an extension, the decommission runs on schedule.


On the proposed decommission date, the decommission schedule creates a change request to request the decommissioning of the VM.

Best practice

Set a default decommission schedule for each company. Then, when a VM is created, the default decommission schedule (for the company for which the VM is being created) is related automatically to the CI for the VM. This eliminates the need to manually relate a decommission schedule to the CI and can help reduce VM sprawl.

Notification of a VM scheduled for decommission

The owner of a virtual machine (VM) and a notification contact can be notified in advance of the VM decommission date, as specified by the lead time.

CIs for VMs include a proposed decommission date. The CI also indicates the owner of the VM. The decommission schedule indicates the lead time and the notification support group or company.

Notification is sent to both the owner of the VM and to the notification contact in advance of the proposed decommission date, as specified on the decommission schedule. This notification provides the VM owner with time to request an extension of the decommission date if the VM is still being used.

Before you begin

The computer system CI for the virtual system must be created.

To create a decommission schedule

  1. In the Asset Management Console, from the navigation pane, choose Functions > Schedules.
  2. In the Schedule Information dialog box, click New Schedule.
  3. In the Schedule Criteria form, from the Schedule Type list, select Decommission Schedule.
  4. Specify the following information about the schedule:

    Field

    Description

    Schedule Name

    Specify the name of the schedule.

    Schedule Description

    Provide a description for the schedule.

    Schedule Type

    Specify the type of schedule (in this case, a decommission schedule).

    Default Decommission Schedule

    The default decommission schedule is automatically attached to CIs for VMs. You can have only one default decommission schedule for a company.

    Best practice: Create a default decommission schedule for each company.

    Send Notification Only
    Send Notification and Create Decommission Change Request

    When a default decommission schedule is automatically attached to the CI for a VM, specify whether to send notification only or to also create the change request (based on the indicated change template).

    Lead Time in Days

    Specify the number of days in advance to notify the VM owner about the decommission date. This value is auto-populated by the default lead time.

    Notification Company, Support Organization, Support Group, and Contact

    Specify a support person to be notified in addition to the owner of the VM. Both the contact person and the CI owner receive notification about the decommission.

    Change Template

    Select the change template to use when the change request is created on the decommission date.

    Change Requester
    Change Coordinator

    Specify the change requester and change coordinator for the change request that is created.

  5. Click Save.

To relate a VM to a decommission schedule

You can relate multiple VMs to a single decommission schedule. You cannot relate a single VM to multiple decommission schedules. You can relate only VMs to a decommission schedule. When a computer system CI refers to a VM, the Is Virtual field is set to Yes.

Do the following steps:

  1. In the Schedule Criteria dialog box, click Add.
  2. In the Searching for Configuration Items dialog box, in the Search For list, select System > Computer System.
  3. Enter other search criteria to narrow the search results, and click Search.
  4. Select the appropriate CI and click Relate.

Was this page helpful? Yes No Submitting... Thank you

Comments