BMC Helix ITSM: Asset Management 21.02
Learn what’s new or changed for BMC Helix ITSM: Asset Managementversion 21.02, including new features, urgent issues, documentation updates, and fixes or patches.
To stay informed of changes to this space, place a watch on this page.
As an end user, access and navigate the interface, and work with CIs.
As an end user, access and navigate the interface, and work with contracts.
As an end user, access and navigate the interface, and work with software licenses.
As an end user, access and navigate the interface, and work with purchase requisitions.
As an end user, access and navigate the interface, and work with costs and charge-backs.
As an end user, access and navigate the interface, and work with reports and flashboards.
As an administrator, plan the roles and permission groups for your company.
As an administrator, set up BMC Helix ITSM: Asset Managementfor your company.
As an administrator, configure application preferences for BMC Helix ITSM: Asset Management.
As an administrator, set up integrations with other BMC products or third-party software.
As a developer, configure Web Services and develop integrations.
Resolve common issues or errors, review logs, or contact Support.
The following topics contain videos that supplement the text-based documentation:
We have completely restructured the BMC Helix ITSM documentation spaces. Some of the older topics have been renamed or merged into other topics. Here is a list of 10 most popular topics in the earlier versions of BMC Helix ITSM: Asset Managementand where you can find them in the restructured documentation space.
|Older topic title||Where you can find the information now|
|Relationship types||Configuration item class and sub-class|
|Asset Management user permissions||Roles and permissions in Asset Management|
|Performing an advanced CI search||Searching for CIs|
|Configuring Asset Management settings||Configuring Asset Management settings|
|Requisition management||Managing purchase requisitions|
|Understanding the sandbox and production datasets||Configuring Asset Management settings|
|Approving or rejecting requests via email||Approving the purchase requisition|
|BMC Atrium CMDB||Learning about Asset Management|
Where to find information previously provided in release notes
Type of technical bulletin
Found here in
Contents of a service pack or patch and instructions particular to it
Flashes contained urgent information about product issues and are delivered after a product is released. On docs.bmc.com, this information is delivered in an "Urgent issues" topic, under Release notes and notices. If this topic does not exist for a given product release, no urgent issues have been discovered for that release.
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.
AR System, BMC Helix CMDB, and BMC Helix ITSM documentation