Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

21.02 enhancements

Review the BMC Helix ITSM: Asset Management 21.02 for features that will benefit your organization and to understand changes that might impact your users.

For more information, see  BMC Helix ITSM enhancements .

BMC Helix ITSM: Asset Management enhancements

Product name change for Remedy Asset Management

Remedy Asset Management is renamed to BMC Helix ITSM: Asset Management. While the product names have changed in 21.02, some instances in the product documentation still refer to the previous product name.

To learn about other product name changes, see  BMC Helix ITSM enhancements .


Enhanced documentation

We have completely restructured and edited the BMC Helix ITSM documentation spaces. You can:

  • Merged many smaller topics to reduce the total number of topics by 60%. The useful content is no longer too deep in the navigation hierarchy.
  • Redesigned the Home pages and landing pages.  
  • Changed the topic names based on the use case and added better cross references.
  • Added many new new and updated graphics and videos.
  • Added the processes and best practice recommendations from the Service Management Process Model (SMPM).  

For the links to some of the old popular pages, see FAQs.


What else changed in this release

The following table lists the changes in the product behavior:

UpdateProduct behavior in versions earlier than 21.02Product behavior in version 21.02

Support for Internet Explorer version

11 is deprecated

BMC Helix ITSM: Asset Management supports Internet Explorer 11.

As announced , the support for Internet Explorer 11 is now deprecated. We encourage you to switch to other fully supported browsers listed for BMC Helix ITSM: Asset Management in the BMC Solution and Product Availability and Compatibility utility .

For a complete list of BMC products that no longer support Internet Explorer 11, see the BMC Customer Support Communities page

(Google Chrome browser version 80 and later)

No support for active links that run on Close window and Un-display events

When you click the browser close button, the current window or all open browser windows are closed.

With Google Chrome version 80 and later, the active links that run on the Close Window and un-display event might not work as expected.

Set the Execute-Window-Close-Undisplay-Activelinks parameter in Centralized Configuration to False.

For more information about the Execute-Window-Close-Undisplay-Activelinks parameter, see Execute-Window-Close-Undisplay-Activelinks .

(Default) When the Execute-Window-Close-Undisplay-Activelinks parameter in Centralized Configuration is set to False:

  • The Close Window and Un-display events are disabled in Developer Studio.
  • You cannot create new active links with Close Window and Un-display execution options.
  • If you select close Window and Un-display execution options for any existing active link, the options are displayed as selected and disabled.
  • You can modify active links for all options except Window and Un-display.

When the Execute-Window-Close-Undisplay-Activelinks parameter in Centralized Configuration is set to True:

  • Mid Tier tries to run the active links with close Window and Un-display execution options. This might not work as expected in Google Chrome version 80 and later. However, this might work in other browsers.
  • The Close Window and Un-display events are not disabled in Developer Studio.
  • You can create new active links with Close Window and Un-display execution options.
  • The behavior of existing active links using Close Window and Un-display execution options does not change.

For information about the list of modified active links, see List of active links modified in 21.02 .


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