This documentation supports the 20.08 version of Remedy Asset Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.


The Remedy Asset Management application enables IT professionals to track and manage enterprise configuration items (CIs) — and their changing relationships — throughout the entire asset life cycle. Remedy Asset Management tracks contracts, financial costs, software licenses, outage indicators, and more for the CI information stored within the BMC CMDB application. Remedy Asset Management is integrated with the other applications in the Remedy ITSM Suite and BMC Helix ITSM service and offers flexibility to support customized business processes.


Release notes and notices
updated 13 Jun


Learn what’s new or changed for Remedy Asset Management version 20.08, including new features, urgent issues, documentation updates, and fixes or patches. 

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Related topics

Known and corrected issues

Support information

Remedy IT Service Management Suite release notes Open link

DateSummaryReference
June 13, 2022120.08 patch 13 includes fixes for defects in Smart IT.20.08 patches
January 7, 202120.08 patch 12 includes fixes for defects in Smart IT and BMC Service Request Management.20.08 patches
September 16, 202120.08 patch 9 includes fixes for defects in Smart IT.20.08 patches
July 28, 202120.08 patch 4 includes fixes for defects in Smart IT.20.08 patches
June 21, 202120.08 patch 3 includes fixes for defects in Smart IT.20.08 patches
May 19, 202120.08 patch 2 includes fixes for defects in Smart IT.20.08 patches
April 21, 202120.08 patch 1 includes fixes for defects in Action Request System.20.08 patches
September 23, 2020

For Remedy IT Service Management Suite enhancements, see  Remedy IT Service Management Suite enhancements Open link .

20.08 enhancements

1 There are no patches with version numbers 20.08.05, 20.08.06, 20.08.07, 20.08.08, 20.08.10, 20.08.11.

Using

 

As an end user, access and navigate the interface, modify your application preferences, and work with reports.

Developing

 

As a developer, configure Web Services and develop integrations.

Administering

 

As an administrator, configure Remedy Asset Management.

Integrating

 

As an administrator, set up integrations with other BMC products or third-party software.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support.


PDFs

or register to view the contents of this page.

 

Additional resources

The following BMC sites provide information outside of the BMC Asset Management documentation that you might find helpful:
  • Service Support on BMC Communities web site
  • BMC Asset Management Support page, Remedy Asset Management Support
  • Search the BMC Support Knowledge base
  • BMC Educational Services, BMC Asset Management learning path
  • BMC Global Services, BMC Asset Management offerings
  • www.bmc.com information about BMC Asset Management
  • Documentation for related products
    • BMC Remedy IT Service Management Suite Open link
    • BMC Change Management Open link
    • BMC Knowledge Management Open link
    • BMC Service Desk Open link
    • BMC Service Level Management Open link
    • BMC Service Request Management Open link
    • BMC Remedy Action Request System Open link
    • BMC Atrium Core Open link

The following site, which is not created or endorsed by BMC, also provides information that you might find helpful:

  • The Action Request System discussion list, ARSLIST
 

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