This documentation supports the 20.08 version of Remedy Asset Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Hardware Inventory Reservation and Release from BMC Service Request Management

The Hardware or Inventory Reservation/Release feature is installed as a part of the Asset Inventory (ASI) application. This feature can access required Inventory Management information from within applications like BMC Service Request Management or using Web Services. It allows applications to release or reserve CIs using information from BMC Asset Management (AST:Base Element).

This feature includes the following functions:

  • Get CI Information returns the selected CI types' current usage information to the requesting application.
  • Reserve CI updates the selected CI type status in AST:BaseElement.
  • Release CI releases the requested number of CIs from the application request or from the Reservation Details dialog box.

Get CI Information

The Get CI Information function returns the selected CI types' current usage information to the requesting application when the user is submitting a new hardware request.


Input field values

DB field name

Field on interface form

Notes

Company

Company

Required Field

CI Type

CI Type

Required Field

Categorization Tier 1

Product Categorization Tier 1

Required Field

Categorization Tier 2

Product Categorization Tier 2

Required Field

Categorization Tier 3

Categorization Tier 3

Required Field

z1D Action

z1D Action

To execute this function, value = "GET_HARDWARE_ID"



The following table lists the output field values:

Output field values

DB field name

Displayed on interface form

Notes

z1D_Number_CI_Reserved

Number Reserved

Integer field to indicate number of CIs reserved

z1D_Number_CI_Available

Number Available

Integer field to indicate number of CIs available

z1D_ReturnCode

Return Code

Selection field with possible values:

  • Required fields NULL
  • CI Type Not Found
  • CI Type Not Available
  • CI Type Available
  • Not Enough CIs
  • CI Reserved
  • CI Released


Reserve CI

The Reserve CI function reserves the requested number of CIs for a user from the application request and updates the selected CI type status in AST:BaseElement form.

Input field values

DB field name

Field on interface form

Notes

Company

Company

Required Field

CI Type

CI Type

Required Field

Categorization Tier 1

Categorization Tier 1

Required Field

Categorization Tier 2

Categorization Tier 2

Required Field

Categorization Tier 3

Categorization Tier 3

Required Field

z1D Action

z1D Action

To execute this function, value = "GET_HARDWARE_ID"

Request ID

Request ID

Required Field.
This field should have request ID from the application which requests the CI

App_Keyword

Key of App Making Reservation

Required Field.
This field should have application keyword like (MAINHELPDESK). Values of this keyword should be present in SHR:SchemaNames

Reserved By

Reserved_By

Required Field. Login Name of the person making reservation



The following table lists the output field values:

Output field values

Displayed on interface form

Field on interface form

Notes

z1D_Number_CI_Reserved

Number Reserved

Integer field to indicate number of CIs reserved

z1D_Number_CI_Available

Number Available

Integer field to indicate number of CIs available

z1D_CI_ID

CI ID

ID of the CI

z1D_ReturnCode

Return Code

Selection field with possible values:

  • Required fields NULL
  • CI Type Not Found
  • CI Type Not Available
  • CI Type Available
  • Not Enough CIs
  • CI Reserved
  • CI Released


Release CI

The Release CI function releases the requested number of CIs from the application request or from the Reservation Details dialog box and updates the selected CI status in the AST:Base Element form.


Input field values

DB field name

Field on interface form

Notes

Company

Company

Required Field

CI Type

CI Type

Required Field

Categorization Tier 1

Categorization Tier 1

Required Field

Categorization Tier 2

Categorization Tier 2

Required Field

Categorization Tier 3

Categorization Tier 3

Required Field

z1D Action

z1D Action

To execute this function, value = "RELEASE_HARDWARE_LICENSE"

Request ID

Request ID

Required Field.
This field should have request ID from the application which placed the reservation request

App_Keyword

Key of App Making Reservation

Required Field.
This field should have application keyword like (MAINHELPDESK). Values of this keyword should be present in SHR:SchemaNames

Reserved By

Reserved_By

Required Field.
Login Name of the person making reservation

Number_to_be_Released

Number to be Released

Integer Field to indicate the number of CIs to be released.
To release all the CIs reserved for a request ID, enter 0. To partially release the CIs, enter a non-zero number



The following table lists the output field values:

Output field values

Displayed on interface form

Field on interface form

Notes

z1D_Number_CI_Available

Number Available

Integer field to indicate number of CI available

z1D_CI_ID

CI_ID

ID of the CI

z1D_ReturnCode

Return Code

Selection field with possible values:

  • Required fields NULL
  • CI Type Not Found
  • CI Type Not Available
  • CI Type Available
  • Not Enough CIs
  • CI Reserved
  • CI Released


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