This documentation supports the 20.08 version of Remedy Asset Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Exploring CI relationships

BMC Atrium Explorer displays a map of the relationships between the selected CI and related CIs. To view relationships at all levels across your environment, you can traverse this map from one CI to another. For example, the selected CI might be a computer system that is related to a printer. You might traverse the map to see how that printer is related to other computer systems. BMC Atrium Explorer shows the relationship between the computer system, printer, and other computer systems.

Related topics

Working with CIs

Troubleshooting CMDB Explorer related issues Open link

To explore CI relationships

  1. Open the Asset Management console.
  2. From the Configuration Items (CIs) table, select the CI, and click Explore CI.
    The CI opens in the Explorer and its relationship with other CIs is displayed.

  3. To view both the parents and children of a CI, right-click a CI and select Expand Both.


    In large environments, clicking Expand Both may open a very huge number of CIs and the performance may depend on your browser capabilities.

    For more information about CMDB explorer, see  Searching and viewing CIs and relationships in the CMDB Explorer Open link .


If you run into issues while editing CIs in CMDB Explorer, confirm that the Default Web Path field is configured as described in   Configuring the default web path of the Mid Tier server in AR System Administration Console Open link

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