Contract Management provides a generic contract for tracking basic contract information and lifecycle. It is used by Remedy Asset Management and BMC Service Level Management as a basis for their specific definitions of a contract. Remedy Asset Management extends the Contract Management module to provide detailed contract functionality for lease, warranty, support, maintenance, and software license management.
You can create stand-alone contracts or contracts that are related to CIs. The following table lists the contract types that Remedy Asset Management provides:
Contract types provided by Remedy Asset Management
Use a lease contract to track details associated with leasing equipment. For example, if you lease several servers from one company, you might have a master lease contract that shows the general terms and conditions. You might have subcontracts for each server.
Use a maintenance contract to provide routine maintenance by a vendor. For example, when you purchase a network printer, it might come with a maintenance contract. Or, you might decide to purchase an additional or extended maintenance contract.
Use a master contract as the overarching contract with a company for which you have additional related contracts. The related contracts can include software licenses, support contracts, and any other type of contract.
If created by your application administrator, additional contract types might be available, such as a statement of work contract. Application administrators can create additional contract types, as described in Creating contract types.
Use a software license contract for a software license. You can track compliance and use of the license. For information, see Managing software licenses.
Use a support contract to track contracts you might buy for support of a product. For example, if you buy a scanner, a support contract gives you access to customer support for any problems or questions you have about the scanner.
Use a warranty contract to guarantee equipment against mechanical imperfections and defects. For example, if you buy a scanner, a warranty contract replaces any defective parts for the scanner, for a defined period. When you buy a piece of equipment, it might come with a warranty contract. You might buy an additional or extended warranty for the equipment.