Working with outages
CI unavailability, or outage, is the actual down time of a CI. Unavailability might be due to scheduled maintenance (the record is created from a change request) or an unexpected problem (the record is created from an incident).
For example, the change manager at Calbro Services creates a change request for a server upgrade and creates a CI unavailability record from the request. The configuration administrator at Calbro Services can open the CI unavailability record and add financial information about the cost of unavailability.
You can create CI unavailability records only for the following CI types:
- Account On System
- Application
- Application Infrastructure
- Application System
- Application System Services
- Business Service
- Computer System
- Concrete Collection
- Database
- Document
- Element Location
- Equipment
- Hosted Access Point
- Hosted Service
- Hosted System Components
- In IP Subnet
- In Segment
- Inventory Bulk Items
- IP Subnets in Collection
- LNs In Collection
- Local Area Network (LAN)
- Mainframe
- Member Of Collection
- NT Domain
- Printer
- Resource Allocation Setting Data
- Segments in Collection
- Service offering Instance
- Software Server
- Virtual System Setting Data
- Wide Area Network (WAN)
The following topics are provided:
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