This documentation supports the 20.02 version of Remedy Asset Management.

To view an earlier version, select the version from the Product version menu.

Viewing lifecycle audits of a CI

Audit logs displays field and notification audits related to a CI. Entries in the audit log are generated to track the modification when:

  • Certain fields are changed
  • CI status is changed
  • System notifications are sent

The logon ID of the individual making the change appears next to the audit log entry.

Before you begin

To enable audits, see  Configuring a form for auditing .

To view audits of a CI

  1. Open a CI, as described in Using search.
  2. From the navigation pane, choose Functions > Lifecycle Audits.
    The Lifecycle Audits dialog box is displayed. You can view form audits or notification audits.

To view field changes on forms

If auditing is enabled in the AST:Attributes form, you can view the status and status reason for field value changes.

  1. In the Lifecycle Audits dialog box, click the Form Audits tab.
  2. Select an audit type from the list.
  3. Select an audit row.
    The New Field Value area displays the value of the fields audited for the CI.

To view notification audits

  1. In the Lifecycle Audits dialog box, click the Notification Audit tab.
    The audit trail displays all the notifications that were generated for the CI.
  2. Select a notification audit entry, and click View.

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