This documentation supports the 20.02 version of Remedy Asset Management.

To view an earlier version, select the version from the Product version menu.

Use cases

This section describes common BMC Remedy IT Service Management user scenarios that you encounter as IT support staff. Calbro Services user personas help to illustrate the user scenarios. The typical steps described by these user scenarios are in keeping with BMC best practices as outlined by BMC Service Management Process Model (BMC SMPM). 

The user scenarios indicate people that are included with sample data. For each of these people, the user name is the person's first name, and the password is password

The user scenarios do not necessarily refer to specific Calbro Services sample data (for information about Calbro Services, see Calbro Services company example). To follow the user scenarios, in some instances, you might need to create your own sample data (for example, bulk inventory CIs). In addition, you might need to grant additional permissions to certain users.

Consult the following use cases for information on how to achieve value with the product BMC Asset Management.

Related topics
 Where to find more information
Use case
Business value
Products used
Purchasing software and assigning a licenseManaging licenses more accurately. 

BMC Asset Management

Scheduling regular maintenance on a network printerManaging assets and setting up required maintenance schedules for them.BMC Asset Management, BMC Change Management
Purchasing a laptop for a new employeeAutomating purchase requisition for common hardware requirements.BMC Asset Management, BMC Change Management
Investigating inaccurate CI dataEnsuring that complete and accurate information about the organization's assets.BMC Asset Management
Making sure that scheduled changes to CIs do not impact business servicesReducing the impact of asset changes to business services.BMC Asset Management
Setting up the Software License Management process

Discover and manage licenses across the organization.

BMC Asset Management

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