This documentation supports the 20.02 version of Remedy Asset Management.To view an earlier version, select the version from the Product version menu.

Setting configuration options for normalizing data


To access the normalization features, open the Atrium Core console and clicks the Normalization icon. On the Normalization page setup and configure Notification Engine (NE) rules using the Edit Configuration, Normalization Features, and Catalog Mapping pages.

phase3-1-ACToolbar.gif

Dataset, class, and system configuration

  1. Click the Edit Configuration icon edit_configuration.gif to view the Configuration Editor.
  2. Click the Dataset Configuration tab.
    1. Identify the dataset you are working with. 
      phase3-2-DatasetConfig.gif

      Select the BMC Configuration Import dataset which is the datatset related to the BBCA discovery.

    2. Select the following options:

  3. Click the Class Configuration tab.
    Out of the box, a list of classes are already configured which are handled by Normalization. The classes that SWLM requires to be normalized are primarily BMC_ComputerSystem, BMC_Product and other software classes, which are already setup.
    1. Verify that the class for which data needs to be normalized is in the class configuration table.
    2. For any additional classes that need to be added, click the Add button at the bottom of the Class Configuration Screen. 
      phase3-3-ClassConfig.gif
  4. Click the System Configuration tab to define the system configuration options.
    These options are applied to all datasets. 
    phase3-4-SystemConfig.gif
    1. Configure the following options:

After updating the configuration settings, configure the Normalization Features options such as Version Rollup and Suite Rollup rules.

Normalization features configuration

  1. Click the Normalization Features icon normalization_features.gif.
  2. Configure Version Roll up options.
    1. On the Version Rollup tab verify that the rules for Version Roll up are set up for the products to be managed. If the rule for the product does not exist create a new Version Roll up rule using this UI. Select the product from the list, and click the Edit Selected Rule icon to update the MarketVersion attribute for the product. 
      phase3-5-VersionRollup.gif

      If there is no product matching rule, a default rule, Rulename 98, sets the MarketVersion with VersionNumber. For example, if the Version Number is 2003 and MarketVersion is not defined, this default rule sets the MarketVersion to 2003.

      phase3-6-CIVerMktVer.gif

      For Calbro System's requirement, for the Microsoft products the default out of the box rule could be sufficient. However, for an Adobe product they notice that the Market Version needs to be derived from Version Number. The VersionNumber discovered is 9.1.2.3, while as the MarketVersion should be set to the major version string which is 9. 
      phase3-7-CIVerMktVerAdobe.gif

    2. Review the out of the box Adobe Acrobat rules. Since there is no existing matching rule, click the Create New Rule icon and create a new rule for Manufacturer = Adobe Systems Inc. AND Product Name = Adobe Acrobat as shown below: 
      phase3-8-AdobeVerRollUp.gif

      This sets the MarketVersion with the Major Version number contained in the VersionNumber string.

  3. Configure Suite Rollup options
    On the Suite Rollup tab select the rules for suite roll up. A few suites are already shipped with BMC Atrium CMDB. 

    Certain discovery sources like Microsoft SCCM discover individual components of a suite, while the licensing is based on the suite. For example, they discover Microsoft Word or Microsoft Excel as individual products instead of Microsoft Office Suite. BBCA typically discovers suites, so suite roll up may not be required if the discovery source is BBCA.
    If required a rule can be setup for the Microsoft Office Professional 2007 suite which consists of Microsoft Access, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Publisher, and Microsoft Word.
    phase3-10-MSSuiteEdit.gif

Catalog mapping for normalizing data

The next step is to setup the mappings for name and CTI mappings.

  1. Click the Catalog Mapping icon catalog_mapping.gif.
    The Catalog mapping dialog box allows you to normalize the discovered Names, CTI into common marketable names.
  2. Setup rule such that Product Name of Microsoft Server Enterprise Edition 2003 is updated to Microsoft Server Enterprise Edition and Item is updated from Third Party to Software Development Software/Tool.
    phase3-11-CatMapRules.gif
  3. Similarly setup the rules for other Microsoft and Adobe products in the list above.

 

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